Overview
AI Delivery Tech Lead, Song Service L7 – London, Manchester, Edinburgh. Accenture Song is a global tech-powered creative group focused on customer experience. The AI Delivery Tech Lead will deliver AI systems at enterprise scale, shaping transformational customer platform solutions and taking agentic products from prototype to production.
What you’ll do
- Architect and build agentic experiences to production.
- Contribute hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale.
- Lead and innovate in CCaaS and AI to create connected, always-on service models.
- Transform customer journeys and service interactions using data, CCaaS platforms and AI for seamless experiences.
- Build and lead delivery of RAG pipelines, multi-agent orchestration and evaluation frameworks for enterprise-scale AI deployments.
- Be a trusted technical advisor to clients; advise on AI architecture decisions, platform selection and build vs buy trade-offs.
- Define technical delivery approaches and infrastructure strategies; engage with client technical leadership at Principal/Director level.
- Translate complex technical constraints into clear strategic recommendations; deliver at scale.
- Shape and deliver transformational customer platform solutions; lead engineering teams across complex, multi-system programs.
- Set technical standards, quality frameworks and architecture governance; ensure scalability, observability and compliance.
- Collaborate with Forward Deployed Engineers, Experience Designers and Strategy leads; mentor engineers and grow capability within the practice.
- Support sales, propositions and go-to-market activities; contribute to thought leadership on production AI engineering and agentic delivery.
Experience Required
- Significant hands-on engineering experience with a track record of building and running AI systems at enterprise production scale; production AI shipping is essential.
- Strong engineering background with production experience in Python and similar languages across AI systems.
- Proven track record of architecting and delivering RAG pipelines, multi-agent systems or LLM-based products at enterprise scale.
- Deep hands-on experience with at least one major cloud AI platform (AWS Bedrock, GCP Vertex AI or Azure AI Studio).
- Experience designing eval frameworks, red-teaming processes and quality measurement for AI systems.
- Portfolio or track record of production-deployed AI systems in regulated or enterprise environments.
- Proven ability to lead engineering teams in agile, client-facing delivery contexts; strong AI/tech awareness.
- Experience with agentic frameworks (e.g., LangGraph, LangChain, CrewAI, Agentforce or similar), foundation model providers (Claude, OpenAI, Gemini, etc.), vector databases (Pinecone, Weaviate, LlamaIndex, pgvector), and cloud platforms (AWS Bedrock, GCP Vertex AI, Azure AI Studio).
- CI/CD for AI including prompts, testing and deployment pipelines; knowledge of EU AI Act compliance, bias auditing and model drift detection.
- Leadership and consulting skills: strong technical leadership, capable of communicating complex topics to senior stakeholders; experience with architecture trade-offs under delivery pressure.
- Understanding of commercial models and technical delivery economics in professional services; experience in Telco or Financial Services is a plus.
- Certifications in AWS, GCP, Azure or Anthropic AI platforms; open-source contributions to agentic/LLM tooling; contact centre platform experience (Genesys, Sierra, Decagon, Parloa, PolyAI, NICE Cognigy, Agentforce, Amazon Connect); EU AI Act or AI governance certifications.
What’s in it for you
Our Total Rewards include a competitive salary, annual performance bonus, potential equity, and a broad benefits package (health and wellbeing, generous leave, family-friendly policies, pension, private healthcare, mental wellbeing support, EAP, career development, and parental leave offerings). Flexible work policies and some onsite time are expected to collaborate with clients, peers, leaders and communities. Accenture is an equal opportunities employer and does not discriminate.
About Accenture
Accenture is a leading global professional services company helping clients reinvent and build trusted, lasting relationships. We value diversity and inclusion and offer opportunities to learn and grow. Explore your next step at Accenture Belong. Grow. Thrive.
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