Job Title
Contract Support Administrator
Location
Walsall, West Midlands
Compensation
Up to £26,000 depending on experience + benefits
Role Type
Full time / Permanent
Role Overview
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Contract Support Administrator at our Walsall, West Midlands site.
As a Contract Support Administrator, you’ll have a role that’s out of the ordinary. You’ll manage all customer contract activities in order to achieve excellence in customer satisfaction.
Day‑to‑day, you’ll greet customers when dropping vehicles to site and handing back vehicles, provide service desk telephone support taking enquiries from customers, booking in maintenance, service and repairs for vehicles. You’ll also be responsible for raising tasks on the in‑house systems and ordering parts from suppliers as well as:
Responsibilities
- Develop customer relationships through service excellence
- Attend all meetings, both internal and external to meet the demands of the role
- Liaise with all internal stakeholders instilling a clear perspective on requirements to fulfil our contractual obligations and achieve customer delivery targets
- Deal effectively with all customer concerns
- Creation and submission of management information and reports.
This role is full time, working 37.5 hours per week and is based on site at Walsall.
Essential Experience
- Experience in a similar administration role
- Experience in providing excellent customer service and building rapport
- Ability to develop and maintain good internal and external relationships.
Qualifications
We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.
Security Clearance
The successful candidate must be able to achieve and maintain Standard (BPSS) / Security Check (SC) / Non‑Police Personnel Vetting (NPPV) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels – GOV.UK.
What We Offer
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10‑days special paid leave
- Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
- ‘Be Kind Day’ enables employees to take one working day’s paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity.
EEO Statement
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
Closing date: 27/07/2026
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