Customer Service Specialist

Responsibilities

• Handling customer enquiries via our call management system with accuracy and care
• Investigating and resolving issues promptly within service guidelines
• Managing urgent orders, returns, and complaints with empathy and efficiency
• Liaising with internal departments to ensure smooth communication and service delivery
• Maintaining customer profiles and proactively managing service changes

Requirements

• Excellent communication skills – both written and verbal
• Strong organisational and time management abilities
• A customer-focused mindset with a proactive approach
• Team player with a positive attitude and a willingness to learn
• Good IT skills (Word, Excel; bespoke systems experience is a bonus)

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