Guest & Owners Team Manager

Position: Guest Experience Manager

Type: Full-Time / Permanent. Bonus: Up to 10% Annual Bonus.

We can provide on-site accommodation, subject to availability and T&Cs.

Overview

Join our One Great Team here at Haven as a Guest Experience Manager, where you’ll play a vital role in creating unforgettable memories for our guests and owners. This is an exciting opportunity to bring your leadership skills, customer focus, and passion for hospitality to a vibrant and dynamic environment!

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Customer Service Manager, Guest Relations Manager, with a genuine passion for hospitality and customer service.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

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