Erasmus+ Customer Experience Lead

The British Council seeks a Customer Experience Manager to oversee Erasmus+ customer service operations and liaison with grants, compliance and quality assurance teams. You will ensure timely, accurate, and equitable support throughout the grant lifecycle and drive service improvements to meet contractual KPIs and accessibility standards.

Reporting to the Senior Customer Experience, Appeals and Complaints Manager, you will lead a hybrid team, monitor performance, and champion an inclusive,

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