Overview
We are seeking a Head of Infrastructure Engineering to lead the third-level infrastructure engineering function. This role is accountable for the stability, performance, and scalability of enterprise infrastructure platforms, while ensuring disciplined and on-time delivery of strategic initiatives. The position sits within Tech Operations and reports to the Head of Tech Operations.
Key Responsibilities
- Lead and develop a high-performing expert infrastructure engineering team responsible for the resolution of complex, escalated incidents and the continuous improvement of infrastructure platforms.
- Serve as the ultimate technical escalation point for infrastructure issues impacting production environments (servers, networking, storage, cloud, virtualization, and end-user computing).
- Define and enforce infrastructure standards, configuration baselines, and operational runbooks.
- Drive automation and tooling initiatives to reduce manual effort, improve reliability, and accelerate incident resolution.
- Partner with Infra Services, App Services, and Service Operations teams to ensure seamless service continuity.
- Ensure compliance with security, audit, and regulatory requirements across all infrastructure domains.
- Collaborate cross-functionally with Infra Services, Digital Transformation Ops, Asset Management, and vendor partners to align delivery efforts.
- Drive continuous improvement in project delivery practices, embedding lessons learned into future programmes.
People & Stakeholder Management
- Manage, mentor, and grow a team of tier 3 infrastructure engineers.
- Conduct performance reviews, set objectives, and foster a culture of accountability and continuous learning.
- Build strong relationships with internal stakeholders across Tech Operations and the broader business.
- Act as a key point of contact for vendor and third-party relationships relevant to infrastructure delivery.
Required Qualifications & Experience
- 10+ years of progressive experience in IT infrastructure, with at least 4 years in a senior technical leadership or management role.
- Proven experience managing infrastructure operations across enterprise environments (on-premises, cloud, hybrid).
- Demonstrable experience leading complex technology infrastructure projects using structured project management methodologies (e.g., PMP, PRINCE2, Agile).
- Deep technical knowledge across multiple domains: server and virtualization (VMware, Hyper-V), networking, storage, cloud platforms (Azure, AWS), and identity management (Active Directory, Entra ID).
- Strong understanding of ITIL service management principles.
- Experience operating in regulated financial services or professional services environments is a strong advantage.
Desirable Qualifications
- Professional certifications: PMP, PRINCE2, ITIL 4, Microsoft Azure, or equivalent.
- Familiarity with ServiceNow or equivalent ITSM tooling.
- Experience with infrastructure-as-code and automation frameworks (Terraform, Ansible, PowerShell).
Key Competencies
- Strategic thinking with strong operational execution capability.
- Excellent communication and stakeholder management skills.
- Ability to lead through ambiguity and drive clarity in complex environments.
- Strong analytical and problem-solving skills.
- Results-oriented with a focus on quality and continuous improvement.
- Collaborative leadership style with the ability to influence without direct authority.
What We Offer
We are committed to supporting your development, advancing your career, and providing benefits that matter to you.
Our Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.
Our global benefits also include:
- Support for professional accreditations such as ACCA and study leave
- Flexible arrangements, generous holidays, plus an additional day off for your birthday
- Continuous mentoring along your career progression
- Active sports, events and social committees across our offices
- 24/7 support available from our Employee Assistance Program
- The opportunity to invest in our growth and success through our Employee Share Plan
- Plus additional local benefits depending on your location
Alter Domus is an Equal Opportunity Employer: Equity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/
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