Business Change and Transformation Manager, Consulting

Responsibilities

• Managers are responsible for serving clients and ensuring the successful execution of projects
• Managers develop lasting relationships with client personnel and seek to further these relationships through quality product delivery
• Responsible for understanding their client’s business and demonstrating technical competence in their product group and industry
• Managers develop contacts with the business community and serve as ambassadors of Protiviti in the market
• As a specialist in Business Change & Transformation, apply specific expertise and experience in Change and Transformation projects across a broad range of clients
• Demonstrate strong knowledge of business transformation methodologies, target operating model design, organisational change and process improvement across multiple sectors
• Facilitate workshops and stakeholder meetings to gain an understanding of client business operations, strategic objectives, challenges, risks, gaps and inefficiencies
• Manage the delivery and execution of client engagements
• Manage Protiviti and client staff in line with BPI practice for the successful delivery of client engagements
• Ensure accurate documentation of current-state business processes, operating models and ways of working through process maps, workflow diagrams and other appropriate visualisation techniques
• Identify, document and communicate key business risks, operational gaps, inefficiencies and transformation opportunities
• Evaluate, synthesise, organise and interpret data sets
• Proactively identify, document and communicate innovative ideas to simplify, standardise, optimise and automate business processes
• Lead the design of client target operating models
• Draft and review high-quality client deliverables
• Execute project management, governance and programme administration activities to support business transformation initiatives
• Lead communication and relationship management with client stakeholders and Protiviti leadership
• Support business development activities.

Requirements

• Demonstrated experience within a consulting environment delivering business change, transformation, or operational improvement initiatives across multiple sectors
• Brings exposure to organisational change, process optimisation, programme delivery, and transformation execution
• Proven end-to-end project and programme management experience, with strong client relationship management skills and the ability to operate as a trusted advisor
• Experience supporting the design and delivery of business transformation initiatives, including operating model design, business process optimisation, organisational redesign, digital and technology-enabled transformation, and customer or employee experience improvement
• Strong leadership and team management capabilities, with experience leading teams, supervising delivery, and contributing to the development and mentoring of junior colleagues
• Self-motivated and proactive, with the ability to operate independently and navigate ambiguity, particularly during early-stage or less structured engagements
• Strong analytical and creative problem-solving skills, with the ability to structure complex challenges and develop pragmatic, value-driven solutions
• Excellent communication skills, including advanced verbal, written, and presentation capabilities, with the ability to articulate complex ideas clearly to senior stakeholders
• High-quality report writing and documentation skills, with strong attention to detail and professional standards
• Ability to manage multiple priorities effectively, maintaining composure and professionalism under pressure
• Exposure to, or experience in, business development activities, including contributing to proposals and client growth initiatives
• Strong organisational and time management skills, with the ability to deliver high-quality outputs within agreed timelines
• High levels of integrity and professionalism, demonstrating sound ethical judgement in all aspects of work
• Proficiency in Microsoft Office 365 tools
• Professional certification in project management or change management desirable.

Hard Skills

• business transformation methodologies
• target operating model design
• process improvement
• project management
• programme delivery
• business process optimisation
• organisational redesign
• digital transformation
• technology-enabled transformation
• data analysis

Soft Skills

• client relationship management
• leadership
• team management
• analytical skills
• problem-solving
• communication skills
• report writing
• organisational skills
• time management
• integrity

Certifications & Qualifications

• project management certification
• change management certification

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