CAPGEMINI INVENT
At Capgemini Invent, we believe difference drives change. We blend strategic, creative, and scientific capabilities to collaborate closely with clients and deliver cutting‑edge solutions. This role drives transformation tailored to our clients’ challenges of today and tomorrow, supported by data, creativity, design, and technology.
Managing Consultant – AI & Enterprise Automation Transformation
Within Business Technology’s AI & Digital Acceleration team, you will help sell and deliver ServiceNow AI‑driven transformation programmes. The role focuses on defining and delivering AI‑first programmes on the ServiceNow platform, acting as a techno‑functional SME to design, implement, and scale AI‑enabled workflows using Now Assist, AI Control Tower, and Employee Works (MoveWorks).
Key Responsibilities
Client Delivery & Advisory
- Define and shape enterprise AI strategies and roadmaps leveraging ServiceNow.
Advise Senior Stakeholders
- Develop AI operating models.
- Advisory on AI governance, risk, and compliance.
- Realise AI‑driven business value.
- Translate business requirements into AI‑enabled workflow solutions.
Solution Design & Architecture
- Design and support implementation of AI Control Tower, agentic AI workflows, and Now Assist / GenAI use cases.
- Define data, integration, and workflow architectures for AI‑enabled ServiceNow solutions.
Conversational AI & Employee Experience
- Support adoption of Employee Works (MoveWorks).
- Design use cases leveraging conversational AI, enterprise search, knowledge orchestration, and AI‑driven employee productivity and self‑service models.
Transformation Delivery
- Contribute to delivery of end‑to‑end transformation programmes.
- Support development of AI‑enabled target operating models.
- Ensure solution quality through governance and best practices.
Business Development & Practice Contribution
- Contribute to proposals, RFPs, and client pitches focused on AI‑led transformation.
- Support development of AI‑led ServiceNow offerings and accelerators.
- Participate in thought leadership and market‑facing initiatives.
Your Profile
Core Experience
- 10–15 years of technology‑enabled transformation or consulting experience.
- Strong experience on the ServiceNow platform, ideally with multi‑module exposure.
- Experience in AI, automation, and digital transformation programmes.
Technical & Functional Capabilities
- Experience in two or more of the following:
- ServiceNow consulting and/or implementations
- AI / GenAI / automation use cases
- Conversational AI / virtual agents
- Enterprise architecture, data, or integration
Understanding Of
- AI governance and responsible AI principles.
- Workflow design and process automation.
Consulting & Leadership Skills
- Strong stakeholder management skills, including engagement with senior clients.
- Ability to translate technical concepts into business outcomes.
- Experience contributing to proposals and sales activities.
- Collaborative mindset with ability to work in cross‑functional teams.
Diversity & Inclusion
- Capgemini is a Disability Confident Employer and offers an interview to all candidates who declare a disability and meet the minimum essential criteria for the role.
#J-18808-Ljbffr…