Overview
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. The company emphasizes a People First culture and operates globally with approximately 45,000 employees across 23 locations in 12 countries, including the Philippines, India, and the United States.Role: Senior Director Localization (Learning & Operations). You will serve as the critical link between U.S. operational models and the regulatory and cultural requirements of international markets (Europe, Asia). You are responsible for end-to-end adaptation of training materials, knowledge bases, and operational playbooks, ensuring high-fidelity, locally compliant learning experiences.Key Responsibilities
Content Adaptation & Localization: Audit US-based training materials, IKBs, and playbooks. Balance content reuse with redesign to ensure materials are culturally relevant and accurate for local road infrastructure, signage, and driving behaviors.Regulatory Alignment: Partner with geo-specific Master Driving Instructors to ensure procedures and training scenarios adhere to local highway codes, traffic laws, and regional safety mandates.Collaborative Redlining: Translate expert feedback and redlines into clear, actionable updates within content management systems.Cross-Functional Liaison: Act as the strategic bridge between global product teams, U.S.-based operations, and local in-country experts. Facilitate a frictionless, accelerated review and approval cycle.Assessment & Optimization: Develop localized assessments targeting region-specific road risks and ensure learning tools are optimized for local language, iconography, and usability.Required Qualifications
Experience: 5+ years in Learning Experience Design, Technical Writing, or Localization/Translation QA, preferably within a highly regulated or technical field (e.g., AV, Automotive, Logistics).Strategic Adaptability: Proven ability to manage multiple content streams, meet aggressive launch timelines, and adapt to changing regulatory requirements.Detail Orientation: Elite editorial skills; ability to refine documentation for linguistic clarity and technical accuracy.Communication: Excellent interpersonal skills to bridge operational gaps between global teams and local stakeholders.Technical Literacy: Proficiency with collaborative editing platforms, Google Workspace, and content management systems.Preferred Qualifications
Understanding of regulatory landscapes in target regions (e.g., EU road safety standards).Experience in a high-growth startup environment supporting international market entry.Familiarity with translation workflows and managing bilingual documentation lifecycles.Note
For accessibility and equal opportunity, TaskUs provides equal access to opportunities and supports reasonable accommodations in the hiring process. If you need accommodations, please let us know.
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