Mental Health Support Worker – Norwich

Overview

Mental Health Support Worker – Every Shift Inspires Hope

We are seeking caring, resilient professionals to join P & S Care and Support. We provide compassionate, person‑centred support to adults living in supported living environments and respite settings. Every shift offers an opportunity to make a meaningful impact on someone’s recovery journey.

Responsibilities

• Provide compassionate, person‑centred support tailored to each individual’s needs, goals, and recovery journey.
• Support people in supported living services and respite settings.
• Encourage independence by developing daily living skills, promoting confidence, and supporting personal goals.
• Build positive, trusting relationships where individuals feel respected, valued, listened to, and empowered.
• Offer emotional support through meaningful conversations while promoting dignity, choice, and wellbeing.
• Assist with daily living activities including shopping, meal preparation, budgeting, attending appointments, and medication prompts where appropriate; maintain a safe living environment.
• Encourage participation in community activities, education, volunteering, employment opportunities, and hobbies to promote social inclusion and recovery.
• Support individuals to manage anxiety and emotional distress using positive, recovery‑focused approaches.
• Record observations accurately, maintain confidential records, and report concerns appropriately.
• Promote safeguarding, mental wellbeing, dignity, equality, and rights of every individual at all times.
• Provide a calming, reassuring presence during difficult moments to help people feel safe, supported, and hopeful for the future.

Qualifications

• Empathy, resilience, positivity, and professionalism in every shift.
• Compassionate, patient, and passionate about supporting people experiencing mental health challenges.
• Adaptable and confident across a variety of care environments.
• Calm under pressure with the ability to build trusting, professional relationships.
• Reliable, respectful, and committed to promoting recovery, independence, and wellbeing.
• Good communication and active listening skills; ability to engage without judgement.
• Previous experience in mental health support is welcome; values, attitude, and commitment to making a difference are essential. Training and ongoing support are provided.

Benefits

• Flexible work patterns including days, nights, weekends, and sleep‑in opportunities
• Competitive hourly rates and enhanced pay opportunities
• Ongoing training and career development
• Supportive consultants who understand your role
• Opportunity to work across multiple mental health services with varied environments

Where You’ll Work

You may work across a wide range of mental health supported living environments, respite, and community‑based services, offering variety and rewarding experiences every day.

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