Field Care Supervisor (FCSNORWICH) Norwich, England
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Salary: £25,625 per annum
Job Title – Field Care Supervisor
Hours – Full Time Mon‑Fri + on call duties
At Prestige Nursing & Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring each individual receives a person‑centred, professional service through our local teams of professional carers and registered nurses.
Prestige Nursing & Care has provided home care for nearly 80 years, and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.
We want to make life better for more people. If you are passionate about quality and want a role where your skills will make a real difference, this is a great opportunity. You can help us to grow and develop in an exciting business that puts people front and centre of everything we do.
We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.
The Field Care Supervisor is an integral part of the branch team. They will support the Registered Manager in managing and optimising the delivery of high‑quality care, compliance with internal policy and procedure and regulatory requirements and overall operational excellence.
The Field Care Supervisor will foster a person‑centred approach, promoting dignity, respect, and care; supporting the Registered Branch Manager to ensure that all business targets, including business growth, are met with full compliance in line with quality and legislative standards. This position requires a dynamic and independent care professional with solid quality and standards experience and a flexible, can‑do attitude.
Main Responsibilities
- Ensure the safe delivery of care at the registered location, including the development and implementation of accurate care plans and risk assessments for all clients, keeping them up to date.
- Ensure and maintain accurate and up‑to‑date records for clients and colleagues, in line with GDPR and data protection requirements.
- Lead, motivate and manage a team of Professional Carers, fostering a positive and collaborative work environment and ensuring the safe delivery of client‑centred, high‑quality care services.
- Hold one‑to‑one supervision meetings with Professional Carers at least quarterly, keeping written records of each meeting, and, with consent of a service user, at least one meeting to incorporate direct observation of the carer providing care.
- Hold an annual appraisal of each Professional Carer, identifying training and development needs and keeping written records of the appraisal.
- Facilitate at least quarterly team meetings for Professional Carers, preparing an agenda and maintaining minutes.
- Assist the Care Planner, Field Care Manager (where applicable) and Registered Branch Manager with the development and training programme for Professional Carers to ensure members meet changing client needs.
- Assist with recruitment to build capacity and ensure contingency within the service.
- Utilise branch data to identify trends and themes, monitor performance and cascade learning, where appropriate.
- Ensure that service delivery is people‑centred, accessible, flexible and reliable; undertake on‑call duties on a rota basis.
- Undertake comprehensive assessments, considering physical, spiritual, emotional and social aspects, and adapt care plans to evolving needs.
- Ensure care is delivered in line with the Mental Capacity Act 2005 and undertake an MCA assessment where required.
- Ensure decisions relating to care delivery for clients lacking capacity follow the best‑interest process, are least restrictive and documented.
- Ensure safe completion of MAR charts and safe medication administration in line with policy.
- Adhere strictly to all policies and procedures.
- Maintain an effective quality‑assurance system in consultation with the Care Planner, Field Care Manager and Registered Branch Manager, defining and monitoring standards and indicators continuously.
- Perform regular quality telephone monitoring and spot checks on Professional Carers.
- Attend and contribute to client reviews, including in‑house and external meetings such as social services reviews.
- Build strong relationships with clients and families, actively involving them in the care planning process and addressing concerns or preferences.
- Establish effective communication with clients, representatives, external healthcare providers, social services and community organisations to enhance care coordination.
- Act appropriately in emergency situations, reporting incidents whilst respecting client sensitivity, privacy and confidentiality, and responding to crisis situations effectively by summoning appropriate assistance (e.g., GP, district nurse, emergency services).
- Ensure health, safety and welfare of clients and colleagues in line with Health & Safety legislation.
- Promote a healthy and safe working environment, reporting any health & safety concerns to the Registered Branch Manager / Field Care Manager immediately.
- Ensure adherence to incident management, safeguarding and complaints processes.
- In absence of the Registered Branch Manager, ensure all allegations of abuse are acted upon appropriately and reported to the local authority and, where required, the regulator (CQC / CI Scotland).
- Serve as an ambassador for Prestige Nursing & Care and promote the business positively.
- Support the Environmental, Social and Governance strategy by promoting recycling, reducing energy consumption and increasing efficiency.
- Carry out any other reasonable duties that may be required.
Qualifications & Experience
- Relevant qualification in health and social care (e.g., QCF Level 2 or 3 in Health & Social Care).
- Good understanding of regulatory frameworks and compliance requirements.
- Familiarity with health and safety protocols, risk management and quality assurance processes.
- Excellent customer service and communication skills, friendly and professional manner.
- Ability to meet deadlines and sudden changes in an organised manner.
- Exceptional leadership, communication and interpersonal skills.
- Commitment to and understanding of equality, inclusion and diversity.
- Self‑starter, able to prioritise tasks and manage time effectively.
- Good team player.
- Willingness to embrace change.
- Ability to handle sensitive and confidential information.
- Fully conversant in Office 365 applications.
- Full UK driving licence.
- Satisfactory DBS/PVG check.
- Ability to work unsocial hours when required, including covering care shifts.
- Experience in a supervisory role within domiciliary care.
- Experience assessing clients’ needs and writing care plans.
- Commitment to improvement and self‑development.
- Commercial awareness.
- Access to own vehicle.
Benefits
- 28 days annual leave (including bank holidays), increasing annually by 1 day up to a maximum of 33 days over 5 years of service.
- Additional paid day off for your birthday.
- Family‑friendly policies offering more support, flexibility and additional time off when needed.
- Reward and recognition programmes to acknowledge value, loyalty and extra effort.
- Annual leave purchase scheme to provide more time off during the year.
- Cycle benefit scheme to support healthier, more sustainable travel choices.
- Blue Light Card & health service discounts to help save money.
- Wellbeing support via the Employee Assistance Programme, confidential phone line and online resources 24/7.
- Career development and training to help you achieve your potential.
In line with CQC & Care Inspectorate regulations, we require and will undertake enhanced DBS/PVG, right‑to‑work, reference and employment history checks in line with Government guidelines for this role and safer recruitment best practice. You may be asked to provide your employment details through HMRC.
Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be an extension to timelines.
As a private provider of home care in the UK, Prestige Nursing & Care is not affiliated to the NHS, therefore we are unable to sponsor or take over sponsorship of any employment visa at this time.
All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.
We reserve the right to close this position early.
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