New Technology Specialist – Electrophysiology

Responsibilities

• Providing expert technical and clinical support to electrophysiology labs and customers to accelerate New Product Introductions (NPIs) with CARTO products.
• Demonstrate expert knowledge in all clinical data associated with NPIs and be able to clearly articulate this data to customers through education, in-servicing and objection handling.
• Lead the design, planning, and execution of external clinical evaluations, pilot studies, and limited market release (LMR) programs including site selection, protocol implementation, data capture, and post-evaluation analysis.
• Create go-to-market strategies for new product launches, including launch plans, success metrics, stakeholder engagement plans, and risk mitigation.
• Develop and deliver training programs (in-person and virtual) for clinical staff, engineers, and sales teams on new product features, workflows, and best practices.
• Act as the primary field liaison during LMRs and launches, coordinate clinical cases, collect field feedback, troubleshoot technical/clinical issues, and ensure compliance with applicable regulatory requirements and company policies.
• Gather, synthesize, and communicate clinical and market feedback to product management, engineering, clinical affairs, and regulatory teams to inform product iterations and labeling.
• Support commercial teams with technical pre-sales activities, site evaluations, and value demonstrations to customers and key opinion leaders (KOLs).
• Partner with the Account Manager and Technical Specialist in the monthly business planning process and POD calls.
• Lead by example in sharing best practice and success stories across the cluster and the region using available media (Teams, Newsletters, Town Halls).
• Attend product trainings (both face-to-face and virtual) and engage in ongoing self-learning utilizing online tools available (BWI Connect, Axonify, Summit).

Requirements

• Minimum three years’ experience in industry in Electrophysiology with evidence of independent case support to expert level.
• Consistent track record of success with minimum FM/FM for the last 2 years.
• Passion, energy, ability to motivate and be followed by the team.
• Strong interpersonal and communication skills.
• Strong objection handling skills.
• Ability to work in a matrix environment.
• Confidence in providing formal presentations.
• Growth mindset.
• Demonstrate business acumen and customer-centric mentality.
• Strong collaboration skills with colleagues and teamwork facilitation.
• Meticulous business planning and execution.

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