Overview
Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. The firm provides a full scope of legal services to leading corporations and financial institutions, with a culture focused on quality, unity and integrity. The Accounts Payable team in Newcastle supports interoperable financial processes across EMEA, the US and Canada as part of a wider transformation of the financial management systems. This role informs and supports the interoperability model with a focus on processing invoices received from Canada and the US onto client matters for invoicing. This is a fast-paced role within a changing environment aligned to the firm’s interoperability program, with opportunities to contribute to process improvements and efficiency improvements including potential AI use.
Role Summary
The successful candidate will understand, operate and monitor interoperability processes within accounts payable, working with stakeholders across EMEA, the US and Canada to ensure accurate processing, adherence to service levels and timely escalation of issues. This is one of seven new roles in a transitional program and requires collaboration across teams to maintain high service levels during period of change.
Key Responsibilities
- Develop a thorough understanding of Norton Rose Fulbright’s end-to-end interoperability processes and controls, becoming the expert in accounts payable processes.
- Execute daily interoperability activities in accordance with agreed service levels and deadlines.
- Ensure accurate processing of invoices from the US and Canada, including coding and descriptions.
- Monitor process performance and identify risks, issues or exceptions requiring investigation and escalation.
- Escalate issues promptly and work with stakeholders to ensure timely resolution.
- Create and maintain process documentation, procedures and knowledge guides.
- Identify opportunities to increase efficiency, including AI use, and reduce risk.
Skills and Experience
Essential
- Strong attention to detail and commitment to accuracy.
- Ability to work effectively in a fast-paced and evolving/uncertain environment.
- Excellent problem-solving skills with the ability to think on your feet and respond to changing priorities.
- Proactive approach to identifying and resolving issues.
- Confidence to escalate concerns appropriately and challenge where necessary.
- Strong organisational skills with the ability to manage competing priorities and meet strict deadlines.
- Excellent interpersonal and communication skills, with the ability to build positive working relationships.
- Ability to work collaboratively as part of a team.
- Competent in Microsoft Office applications, particularly Excel.
Desirable
- Previous experience within Finance Operations, Accounts Payable, Billing, Credit Control or Shared Services.
- Experience working in an international firm.
- Experience supporting process transitions and system implementations.
- Experience documenting processes and producing procedure guides.
Diversity, Equity and Inclusion
We are an equal opportunities employer and strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our flexible work model allows office and remote work, while maintaining high service standards. We offer family-friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing health and wellbeing. If you require tailored adjustments or accommodations, please let us know.
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