Overview
The successful candidate will be a key member of the Customer Service Team. The Sales Administrator & Customer Service will be in control of the sales and order cycles, assist in planning priorities, coordinate and interact with many different internal and external customers. Coordinating with other departments in handling enquiries, orders and providing excellent customer service. Work with customers and the sales team to manage inflow of enquiries, review and return offers, support and handle internal and external customer queries, proactively follow up enquiries, assist with customer services including order progress status updates, provide logistics assistance, accurately manage the CRM & ERP system, contract review and order processing, document control, and uphold company policies and procedures to exceed customer expectations.
Responsibilities
- Control sales and order cycles and assist in planning priorities.
- Coordinate and interact with internal and external customers and other departments.
- Manage inflow of enquiries from customers and the sales team.
- Review, return offers and support customer queries.
- Proactively follow up enquiries and update order progress status.
- Provide logistics assistance to customers.
- Accurately manage the CRM & ERP system.
- Review contracts and process orders.
- Document control and ensure compliance with company policies and procedures.
Qualifications
- Excellent communication skills, both on the telephone and face to face.
- Experience working with B2B customers.
- Strong numeracy and literacy skills.
- Eye for detail with exceptional accuracy.
- Highly organized and proficient in general administration duties.
- Ability to build effective internal and external relationships.
- Ability to problem solve, work independently, and identify key priorities.
- Experience with ERP/CRM systems and Microsoft Office.
- Strong Microsoft Excel skills.
Policies & Hours
All employees are expected to adhere to company Health & Safety regulations as outlined in the Employee Handbook. Nylacast operates a non‑smoking policy. Hours: 08:30 to 17:00, Monday to Friday with a daily 1-hour lunch break.
EEO Statement
Nylacast Engineered Products welcomes the talent of people from diverse backgrounds and will not tolerate any form of harassment.
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