£15.00 per hour, 39-hour contract.
Parking Support Officer
Working hours – Shifts will be any 5 from 7 between the hours of 04:30-23:00.
We are seeking an individual with strong customer service and interpersonal skills to enforce allocated car parking activities across Sizewell ACA, Northern and Southern Park and Ride sites (Darsham, Wickham Market), as well as within designated local community locations.
The role requires a proactive, customer‑focused approach, engaging positively with local residents, businesses, and community stakeholders to address parking concerns, support compliance, and minimise disruption. Through professional conduct and effective communication, you will ensure that SPS and SZC are represented in a positive, responsible, and community‑minded manner at all times.
If you enjoy working outdoors in all weather conditions, engaging with the local community, and making a positive impact, this could be the perfect role for you.
Summary of role & main responsibilities
- Carry out validation checks of parking permits in line with the expected levels set out by the SZC Parking Manager
- Champion behavioural safety, challenging at-risk behaviours and promoting positive safety conversations
- Monitor vehicle compliance with car park rules, permits, and parking guidelines
- Monitor the occurrence of fly parking in surrounding towns and villages by completing daily patrols and escalating any issues
- Carry out vehicle counts and daily patrols
- Complete incident reporting and follow correct procedures accurately and on time
- Build positive relationships with local residents and community stakeholders
- Deliver outstanding customer service and act as a professional point of contact for colleagues and customers
- Communicate operational issues, road incidents, closures, and service disruptions to the Operations Team
Skills & experience
Essential:
- Customer Service background
- A flexible approach to working hours as we are a 24/7 business
- Ability to use IT such as laptop/phone/MS office
Desirable:
- Parking experience
- Conflict Management
Qualifications & knowledge
Essential:
- Driving Licence
Desirable:
- IOSH Working Safely
- Banks Person Trained (we can provide training)
- PCV licence holder
- Influencer Training
- First Aid
- CITB or CCNSG ( a must to work on the project but we can provide)
- L3 Health & Safety Supervisor
- Knowledge of the transport sector
Please note – This role involves regular walking, periods of standing, and working outdoors in a range of weather conditions.
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