Job Title
Control Room Operator – FTC Maternity Cover (10 months)
Location
Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY
Salary
£13.45 per hour
Shift Pattern
5 out of 6 days per week (covering Mon‑Sat) with 8‑hour shifts – rotating between 6am‑2pm & 10am‑6pm
What is in it for you?
- A competitive salary
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A selection of benefits including access to online GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
- Free on‑site parking
Your Main Responsibilities
- Arrange Security Guard Coverage: Rapidly respond to coverage requests and ensure site support, liaising with regional operations managers to assess needs and confirm alignment with operational requirements.
- Manage Shift Schedules: Use scheduling software to create and update rosters, ensuring every site stays well‑staffed and adapts to sudden changes or emergencies.
- Log and Dispatch Jobs: Record all tasks, incidents, and welfare checks in the digital portal and assign responsibilities to the appropriate personnel.
- Welfare Check‑in Calls: Maintain regular contact with sites and officers, checking wellbeing and resolving concerns; escalating issues to supervisors when needed.
- Report Incidents: Receive and document suspicious activity or incidents, preparing clear, timely reports for management and clients.
- Effective Communication: Serve as a key contact for officers, sites, supervisors, and regional operations managers, sharing updates and maintaining professionalism.
- Accurate Record Keeping: Keep thorough records of activities, reviewing regularly for accuracy and compliance with standards and regulations.
What We’re Looking For
- Experience: Previous experience in a control room, scheduling, or security administration is helpful; we provide full training for the right candidate.
- Tech Skills: Comfortable with computers and quickly learning new systems, including scheduling and ticketing platforms.
- Communication: Clear written and spoken English; ability to work with diverse personnel including operations managers and field staff.
- Attention to Detail: Organised, multitaskable, and focused on accuracy.
- Team Player: Works well with others and fosters a positive, supportive team environment.
- Problem‑Solver: Stays calm under pressure and prioritises tasks effectively.
- Flexible: Willing to work rotating shifts.
- Trustworthy: Handles sensitive information with care and professionalism.
Essential Requirements
- Applicants must have a 5‑year checkable history.
- Must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.
Benefits
- Virtual GP access for you and household members via video or phone.
- Salary Finance scheme: access up to 50% of earned pay before payday with minimal fee; also offers competitive loans.
- Flexible benefits platform – Choice to customise benefits such as dental insurance, dining cards, coffee clubs, technology purchases, etc.
- High street discounts via MiDeals platform and cycle‑to‑work scheme.
- Life cover of the greater of equivalent annual salary or £10,000.
- Save‑as‑you‑earn scheme and Mitie Matching Share Plan.
- Recognition via Mitie Stars with cash prizes.
Our success is driven by our people. We offer a diverse range of training and development via a wide selection of learning resources to suit your career progression.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (e.g., dyslexia, anxiety, autism, a mobility condition or hearing loss) and need reasonable adjustments during the recruitment process, please let us know.
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