Role
We are looking for experienced and customer-focused individuals to join a busy Customer Experience Centre in Milton Keynes.
As a Customer Service Advisor, you will:
- Handle inbound calls, emails and live chat enquiries
- Support customers with orders and order-related queries
- Advise on promotions, discounts and offers
- Assist with delivery queries, returns, cancellations and complaints
- Deliver an exceptional customer experience at every interaction
About You
- Previous customer service experience is desirable
- Excellent communication skills
- Professional and friendly manner
- Strong problem-solving skills
- Comfortable working in a fast-paced environment
Details
Location: Milton Keynes • Employment type: Temporary to Permanent • Hours: 09:00 – 18:00, 5 days per week, including every other weekend; or 15:00 – 24:00, 5 days per week, including every other weekend
Pay: £12.85 per hour, plus a 20% uplift for hours worked after 7pm
Start Date: Monday 27th July
Training
The first 4 weeks will be Monday to Friday, either 09:00 – 16:00 or 10:00 – 17:00.
You must be available for the full training period and have no holidays booked during this time.
Temporary to Permanent Opportunity
You will initially work through Tate Recruitment on a weekly paid timesheet basis during a 3-month probation period. Following successful completion, you will transfer to a permanent contract with no further probation.
Benefits (Permanent)
- Hybrid working after probation
- Monthly bonus opportunities
- Overtime available
- 28 days holiday (including Bank Holidays)
- 50% staff discount
- Cycle to Work Scheme
- Discounted gym membership
- Health Shield Cash Plan
- Life Assurance
- Reward vouchers
- Free tea and coffee
- Modern breakout areas with pool and table tennis tables
Application
If you’re passionate about customer service and looking for a long-term opportunity, submit your CV today and we’ll be in touch to discuss the next steps. This advert will remain open until the vacancy is filled; interviews will take place throughout this period, so apply early to avoid disappointment.
About Tate
Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
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