Senior Homecare Clerk

Job Title: Senior Homecare ClerkDepartment: Pharmacy HomecareDuration: Temporary role, until roughly October 2026Location: Kent & Canterbury Hospital, Canterbury, CT1 3NGHours: 22.5 hours per week (any 3 days Mon‑Fri, 8:00‑16:00, 8:30‑16:30 or 9:00‑17:00)Pay Banding: Band 3 – £12.94 per hourTrust: East Kent Hospitals University NHS Foundation Trust

Responsibilities

• Support the day‑to‑day running of the Pharmacy Homecare Office, ensuring administrative tasks are completed accurately and within agreed timescales.
• Provide guidance and support to Homecare Clerks and new starters under the direction of the Assistant Team Leader, following agreed procedures.
• Process, order and monitor homecare prescriptions from third‑party providers, prioritising work according to deadlines and patient need.
• Resolve invoicing queries, including using pharmacy systems such as CMM, and process credits in accordance with local procedures.
• Initiate urgent medicine orders via homecare companies to prevent patients from running out of medication.
• Ensure prescriptions processed have appropriate funding by checking relevant systems, including Blueteq, and escalating discrepancies as required.
• Review monthly homecare statements, follow up routine discrepancies with homecare providers, and escalatate complex issues to senior staff.
• Collaborate with Trust Finance colleagues, specialist nurses, consultants, secretarial staff, pharmacy colleagues and homecare companies to support effective service delivery.
• Communicate relevant availability and supply information to clinical teams, ensuring messages are accurate, clear and timely.
• Operate in accordance with Trust policies, standard operating procedures and information governance requirements at all times.
• Maintain accurate records, including filing and archiving of homecare documentation in line with local procedures.
• Monitor shared homecare email inboxes, respond to routine queries and escalatate issues to the Assistant Team Leader where appropriate.
• Undertake training and development activities as required for the role and support the training of Homecare Clerks within own scope of competence.
• Contribute suggestions for improvements to working practices to support service efficiency and effectiveness.
• Assist with the implementation and use of homecare company portals and pharmacy systems, following training and guidance provided.
• Carry out general office duties, including photocopying, correspondence and mail handling, to support effective running of the service.
• Assist with the collection and reporting of Pharmacy Key Performance Indicator (KPI) data under the direction of the Assistant Team Leader.
• Support the Assistant Team Leader and Team Leader with administrative tasks related to ordering, invoicing and system updates, appropriate to Band 3 responsibility.
• Act as a point of contact in the absence of senior staff for routine matters, escalating non‑routine or complex issues appropriately.

Experience & Requirements

• Administrative experience.
• Evidence of vocational level 3 qualification or at least 2 years relevant experience may be required.

Learning & Development

• In depth understanding of roles and responsibilities involved in working within the NHS.
• Knowledge of the systems used to effectively complete your role to the highest standard at all times.
• Sense of teamwork gained through working alongside and supporting colleagues from all levels within the organisation.

Benefits

• Competitive pay rates – work this week, get paid next week.
• Essential support when you need it – 24/7 365 days.
• Multi‑locational work across neighbouring Trusts.
• Manage your shifts and timesheets on the go – access your “My Bank” shift portal online or through your smartphone.
• Varied working options to suit your lifestyle – ad hoc shifts or longer‑term placements.
• Training and development opportunities – keep up with essentials and more.
• Build holiday allowance for every shift you work – your work‑life balance is important to us.
• Stakeholder pension scheme available – a flexible future for you and your family.

Equal Opportunities

As an equal opportunities’ organisation, we are committed to the equal treatment of all current and prospective Bank members and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We encourage suitably qualified applicants from a range of backgrounds to apply.

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