Mortgage Arrears Solutions Advisor (Hybrid)

TLT LLP is seeking a Customer Contact Agent for the Retail Mortgage Services team, based in the UK. The role focuses on assisting customers behind on mortgage payments, aiming to prevent litigation and keep homes.

You’ll engage with clients with empathy, gather information, and explore viable solutions, under guidance from a Team Manager and Team Coach. The position emphasizes strong telephone communication, rapport-building, and understanding financial difficulties to guide customers toward

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