Customer Service Coordinator in Blandford Forum)

Overview

Customer Service Coordinator | Blandford | £29,400

Are you an organised, people-focused professional who thrives in a fast-paced environment? Do you enjoy solving problems, building rapport, and being the person customers can rely on? This Customer Service Coordinator position offers structure, variety, and the chance to make a meaningful impact every day.

If you’re motivated by delivering a high standard of service, working with accuracy, and taking ownership of customer queries, this Customer Service Coordinator role could be exactly what you’re looking for.

Benefits

• 25 days holiday plus bank holidays
• Health and wellbeing initiatives
• Ongoing training and career development
• Supportive leadership focused on developing your strengths
• A role offering autonomy and the chance to build long-lasting customer relationships

Responsibilities

• Processing customer orders accurately using the company ERP system.
• Handling incoming calls professionally, identifying customer needs, providing updates, and upselling where appropriate.
• Managing all customer communication including email, web, live chat, and CRM activity.
• Producing quotations and supporting opportunity management in the CRM system.
• Building strong rapport with customers and collaborating with internal teams to ensure expectations are met.

Requirements

• A minimum of 1 year working within an office-based Customer Service role.
• Strong communication skills and the ability to build rapport quickly.
• Confident use of ERP and/or CRM systems.
• Excellent computer skills including MS Word and MS Excel.
• A proactive, determined, forward-thinking approach to tasks.

If you’re ready to take the next step in your career, we’d love to support you. Apply today with an up-to-date CV or call Harriet at Rubicon for more information.

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