Overview
Lead a variety of shifts (opens/closes/weekends) with pre-shift briefings, delegation, and ongoing engagement to motivate the team. Coach your team through regular, honest feedback to create a place people genuinely want to work. Manage rotas, stock, labour, and KPIs (NPS, sales, gross profit) and support the General Manager when targets aren’t met. Handle escalated customer complaints with confidence and maintain allergen and food safety standards across the team. Support recruitment of new starters and help them feel set up to succeed from day one. Be a visible, welcoming host on the floor and help build your Lounges reputation as the go-to spot in the local community.
Responsibilities
- Lead shift end-to-end, from pre-shift briefs to cash management and addressing customer concerns.
- Coach and develop team through regular feedback and hands-on leadership on the floor.
- Understand rotas, stock, labour, and KPIs (NPS, sales, gross profit) and support the General Manager where improvements are needed.
- Maintain allergen controls and food safety standards across the team.
- Support recruitment of new starters and ensure they are set up for success from day one.
- Be a visible, welcoming host on the floor and contribute to building the Lounges reputation in the local community.
What You’ll Bring
- A people person who leads by example on the floor and isn’t afraid to roll up their sleeves.
- Confident in running a shift end-to-end, from pre-shift briefs to cash management and handling customer complaints.
- A natural host who helps create a warm, welcoming atmosphere that makes {account name} feel like a home from home.
- Community-minded; you get to know regulars, neighbours, and what makes Stroud tick.
- Experience in restaurants, bars, cafés, or coffee shops as a Supervisor, Deputy, or Assistant Manager.
About Portivo Lounge
Lounges are special places, and what makes them so special is the brilliant people who run them. As Assistant Manager you’ll be at the heart of Portivo Lounge, supporting your General Manager, looking after your team, and ensuring every customer leaves happy. If you love hospitality, care about the people around you, and take pride in doing the small things brilliantly, you’ll fit in.
We’re a growing hospitality brand across England and Wales with over 300 sites and plenty of opportunity to grow with us. This is a full-time Assistant Manager role, part of Loungers, proudly named Casual Dining Group of the Year 2026.
Benefits
- Competitive base salary + bonus + overtime
- Permanent full-time role; 48-hour contract (40-hour option available)
- Overtime pay for every hour worked
- Achievable bonus scheme, paid twice a year
- Tips shared equally across the team based on hours worked
- Free meal on every shift
- Christmas and Boxing Day off
- Genuine career development with in-house training and Step-Up programs
- 50% discount on food and drinks from day one (including alcohol across all brands)
- No uniform policy
- Staff events and long service rewards
- Early access to pay with Stream
- Emotional and practical support via the Licensed Trade Charity
#J-18808-Ljbffr…