Customer Service Advisor

Overview

Customer Service Advisor role with Rapier Employment in Birmingham (Hams Hall, B46). Supports hospitality clients, including hotel, bar, and restaurant managers, through delivery updates, problem-solving, feedback, complaint handling, and shortages or damages.

Responsibilities

• Provide customer support including delivery updates, problem-solving, feedback, complaint handling, shortages, and damages.
• Liaise with established UK clients and hospitality site leads such as hotel, bar, and restaurant managers; ensure high service standards.
• Maintain accurate records using in-house systems; communicate effectively with clients and colleagues.

Details

• Employment type: full-time agency role with potential to become permanent after a successful trial.
• Location: Hams Hall, Birmingham (B46).
• Hours: Rotating day shifts (07:00-15:30, 08:00-16:30, 09:00-17:30, 10:00-18:30); Monday to Friday; 40 hours per week; 30-minute unpaid lunch break.
• Salary: £12.74 per hour, rising to £12.87 per hour after 12 weeks; weekly pay.
• Holidays: 28 days entitlement, rising to 30 days after 12 weeks.
• Benefits: Free parking; tea and coffee; team social activities; progression opportunities within a global logistics company.
• Travel: Ability to travel to Hams Hall; public transport is limited.

Requirements

• Computer literate; proficient with Microsoft Excel; operating various in-house systems.
• Minimum 1-year recent experience in an office/call centre style role; hospitality experience is beneficial.
• Strong, stable work history; fluent in English; excellent telephone manner.

Application

Immediate start, ongoing work, and potential progression. To apply, click Apply now. A Rapier Employment representative will contact shortlisted applicants to discuss the next stages. Website: www.rapieremployment.co.uk

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