Tenancy Sustainment Coordinator

Overview

Tenancy Sustainment Coordinator — Trent & Dove Housing, Burton upon Trent, DE14/DE13. Salary: £29,922 per annum. Contract: Temporary post (covering maternity leave) – full time. 37 hours per week.

Benefits include Company Pension Scheme and Private Healthcare.

Responsibilities

• Be the first point of contact within the Tenancy Sustainment team.
• Complete assessments and manage the waiting list.
• Maintain regular contact with tenants and provide low‑level support where necessary.
• Coordinate the allocation of referrals in accordance with the needs of the tenant.
• Utilise relevant administration experience to support team operations.
• Demonstrate high organisation, prioritisation of tasks, excellent customer service and IT skills.
• Apply strong communication and interpersonal skills when working with customers and stakeholders.

Qualifications and desirable skills

• Relevant experience in administration and coordination within housing or welfare services.
• Awareness of housing and support services, safeguarding of adults and children legislation, policies and best practice.
• Basic knowledge of welfare benefits.
• Strong organisational abilities with the capacity to prioritise effectively.

Additional information

Closing date for applications: 20 July 2026.

How to apply

Please submit your application through the usual channels. Trent & Dove Housing is an equal opportunity employer and welcomes applications from all sections of the community.

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