Homes for Students is one of the UK’s leading providers of student accommodation.
We are seeking a Resident Experience Coordinator who will be the vibrant focal point for resident life, ensuring an outstanding on‑site experience while acting as the property’s key digital content creator and social media ambassador.
Role: Capture, create, and share engaging content across platforms like Instagram and TikTok, transforming viewings and resident events into compelling digital narratives to maximise sales and retention. This role is an extension of our central sales team resource to ensure a strong sales presence at the property.
This role is 40 hours per week, between Monday to Sunday.
Major Duties & Responsibilities
Digital Content Creation & Social Media Management (Digital‑First Focus)
- Content Strategy & Creation: Plan, film, edit, and publish engaging, “influencer” style video and photo content that highlights the property’s lifestyle, amenities, local area, and community events.
- Digital Sales Driver: Use social media content to drive traffic to the sales pipeline, converting digital engagement into viewing appointments and solid bookings.
- Platform Management: Manage and grow the property’s local social media channels, ensuring a consistent brand voice and high level of interaction with current and prospective tenants.
- Brand Growth: Plan and explore opportunities to grow the company brand within the city.
- Digital Helpdesk: Assist with digital and website enquiries, ensuring a fast, knowledgeable, and helpful online presence.
Resident Experience & Community Building
- Experience Programme Planning & Execution: Create and execute a programme of student experience events each academic year to ensure students have the best possible experience as a tenant. The role may require flexible hours, including evenings and weekends.
- Consultation & Improvement: Embed our customer involvement approach by consulting with customers to find ways to share, improve and deliver services that meet their needs.
- Monitor resident satisfaction and promote surveys and reviews throughout the year.
- Sales Focus: Provide an excellent and customer‑focused sales service to all students and visitors, creating a warm and welcoming environment while maximising all sales opportunities.
- Welfare: Be vigilant regarding student welfare issues and report any matters or unusual behaviours to the General Manager immediately.
- Community Liaison: Deal with local community issues and elevate them to the General Manager for interventions if required.
Sales & Administrative Support
- Sales Enquiries: Promptly and courteously deal with enquiries from customers and visitors to the property via email, website, telephone, and in person.
- Viewing Conversion: Conduct viewings as a positive sales presence, aiming to convert enquiries into solid bookings.
- Event Attendance: Attend and lead housing fairs and open days to maximise potential data capture for prospective tenants, and run intake and departure days.
- Administration: Carry out general administration and office support, maintaining databases and spreadsheets as required.
What’s on offer
- Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work (pro rata for part‑time colleagues).
- Access to a range of exclusive retail discounts.
- Take your special day off! Enjoy your birthday with a well‑deserved break from work.
- Stay active and eco‑friendly with our cycle‑to‑work scheme.
- Make a difference in the community with two charity days per annum.
If this sounds like the role for you and you have the skills, knowledge and experience required, we would love to hear from you!
Homes for Students is an equal opportunity employer and a member of Inclusive Employers. We are able to grow and learn better together with a diverse team of employees, so we encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.
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