Company: Mitie Cleaning & Hygiene Services
Location: Birmingham
Job Description:
Mitie Cleaning & Hygiene Services is seeking a Service Delivery Agent for the HMRC contract in Birmingham. You will manage the flow of requests to ensure a continuous, efficient service and meet customer needs while using available information and equipment.
You will input and output help desk data on time, monitor performance against SLAs, and handle workload pressures to meet deadlines. This role requires coordinating resources and maintaining planning systems and documentation.
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Posted: July 11th, 2026