Lovango Philosophy
Our restaurant concept is built on providing signature dining experiences to our guests. Our restaurant provides not only a stunning landscape, but a warm welcoming atmosphere with delicious-contemporary foods. Our service is genuine, welcoming and we are here to make our guest experience memorable.
Job Objective
Create an exceptional dining experience for the guests by exhibiting remarkable personal and professional skills and providing exceptional service in a casual and fine dining environment.
Responsibilities
- Provide an extraordinary hospitality experience.
- Maintain a sense of arrival at the host stand when guests arrive.
- Present Lovango guests with an incredible first impression.
- Wear a complete clean, designated, wrinkle-free uniform and name tag.
- Assist in the setting of the dining room, clearing and resetting tables, and refilling water glasses as directed by management.
- Greet all guests within the expected timeframe.
- Remember and recognize repeat guests.
- Ensure guests feel welcomed and attended to.
- Accommodate guest needs in a timely manner.
- Keep the restaurant clean and organized at all times.
- Work with the front desk and management to set up, confirm, and organize restaurant reservations through the reservation system.
- Promote a professional, helpful and courteous work environment.
- Confirm number in party and escort guests to appropriate tables.
- Assist servers by offering water service (tap, bottle still, or sparkling).
- Inform the service team of special requests for reservations.
- Attend pre-shift in uniform ready for service.
- Maintain a clean, neat, organized and well-manicured host stand and dining room.
- Follow opening and closing procedures each shift.
- Keep guests informed of wait times.
- Follow proper guest seating and distribution of tables.
- Promote bar and bar dining when on a wait.
- Assist servers and front desk with take-out orders when necessary.
- Continuously check dining room and restrooms to ensure cleanliness standards are met.
- Keep menus, wine lists and promotional items current, clean and organized.
- Ensure ambiance guidelines are followed throughout the restaurant.
- Demonstrate good organizational skills.
- Exhibit knowledge sufficient to provide guests with accurate information in all aspects of food, wine, service, and resort information.
- Demonstrate confidence to handle a variety of situations in a positive and professional manner.
- Maintain a positive attitude when speaking about guests and fellow employees.
Policies and Procedures
- Alcohol awareness program is strictly enforced.
- Ensure measures are taken to prevent virus and bacteria spread.
- Management is involved in all guest and employee altercations.
- All situations involving illegal substances must be reported to management.
- Harassment of any type will not be tolerated.
- Comply with all aspects of the Little Gem Resorts Handbook including time & attendance.
- No smoking or vaping near or around guests.
Qualifications
- Excellent people skills and an outgoing personality.
- Team player.
- Maintain a current state health card permit.
- Must be able to work flexible shifts and schedules, including weekends and holidays.
- Must be able to lift and carry at least 50 lbs.
- Ability to move up to 150 lbs., with wheeled assistance.
- Must be able to stand, walk, lift, and bend for long periods of time.
- Must be able to demonstrate competency as outlined in the training schedule.
- Must be a service-minded individual with a positive attitude who truly enjoys helping others.
- Must be quick on their feet and adept at handling stressful situations seamlessly.
- Must be computer literate.
- Must be able to handle criticism.
- Ability to move throughout a crowded room to seat guests.
- Ability to use various office equipment, including, but not limited to, computers, calculators, photocopiers and facsimile machines.
Prior Food & Beverage experience required. High school diploma preferred. Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. Ability to obtain Food Service Sanitation certification. First Aid and CPR certification preferred. All employees must maintain a neat, clean and well-groomed appearance (specific standards available). Ability to converse with guests and employees in English.
Successful applicants will pass pre-employment background check and must be able to satisfy mandated I-9 Document from Homeland Security.
Please note our season is from December – End of July. All employees must be available for the full season.
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