House Manager – Ashwood Court, Paisley, Scotland
Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy & Stone is the leading UK’s retirement living provider. We are looking for a House Manager to lead our estate at Ashwood Court, Paisley, Scotland.
Hours: 25 hours per week Monday to Friday, working throughout the year.
Salary: £18,798.00 ACTUAL plus benefits and bonus.
Benefits
- Group personal pension
- Life assurance
- Employee Assist Scheme
- Flexible working hours
- Generous annual leave (starts at 25 days and will rise to 28 days max, 1 additional day per year) plus bank holidays
- Access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets
About the Role
We are seeking a customer‑centric House Manager to exemplify the high‑quality customer standards that we are renowned for. The House Manager’s key role is to enhance our Homeowner’s quality of life and enable them to maintain their independence. This diverse role combines high‑level customer service, front‑of‑house duties and facilities management. The successful candidate will manage a strong community, coordinate events, hold regular meetings with homeowners, and report company updates while addressing residents’ priorities.
Key Responsibilities
- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front‑of‑house service and dealing all visitors in a friendly manner.
- Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
- Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
- Being the ‘face’ of McCarthy & Stone for the families and friends of our Homeowners.
- Dealing with Homeowners issues with sensitivity and understanding the need for confidentiality and respecting their privacy.
- Managing the development‑gardens and grounds efficiently and effectively, providing our Homeowners with a safe, secure, well‑maintained, and pleasant environment.
- Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
- Ensuring that all Health and Safety requirements are adhered to.
Key Competencies
- Excellent communication skills with a real “can do” attitude.
- Extensive experience in a professional customer service orientated position.
- A professional approach with high quality standards.
- Thrives in a busy varied role, where every day will be different.
- Be resilient and can problem solve effectively.
- An awareness of basic Health and Safety will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
As part of McCarthy & Stone Management Service, you’ll get all the training and support you need, including basic first aid, working safely in the workplace, Dementia Friends training and many more.
McCarthy & Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.
McCarthy & Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship.
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