Overview
GLL is looking for a Concierge at The Platinum Jubilee Leisure Centre. If you have the passion for people and the ability to deliver a first-class customer service experience, there has never been a more exciting time to join us. This is more than just a Concierge job, it’s a career. As a Concierge, you’ll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. Our Concierges respond to enquiries, converting them into memberships. Concierges are often a customer’s first port of call; you’ll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.
Responsibilities
- Be the first point of call for customers.
- Answer incoming calls to the centre.
- Deal with transactions including setting up direct debits and cash handling.
- Handle membership enquiries, including selling memberships to customers.
- Deliver first-class customer service.
- Answer customer queries.
- Set up equipment.
- Be a key support to your team on a daily basis, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre.
- A can-do attitude.
- A real focus on customer service.
- Passion and personality.
- Knowledge of health and safety.
- Be a great team player.
- Good IT, literacy, numerical, and communication skills.
- Some experience of administration.
- Cash handling experience.
Requirements / Qualifications
- Good IT, literacy, numerical, and communication skills.
- Some experience of administration.
- Cash handling experience.
- Knowledge of health and safety.
- A can-do attitude and strong focus on customer service.
- Team player with the ability to work as part of a centre team.
Basics
- This is a Flexible position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.
- We are an accredited Living Wage employer with industry-leading rates of pay.
- A uniform will be supplied and must be worn.
About GLL
GLL is the UK’s largest leisure operator and charitable social enterprise. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres. We are an inclusive employer and a staff-owned organisation that offers career development and opportunities to join the Society after probation. We provide a range of employment benefits and a commitment to community impact.
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