Overview
We are looking for an experienced Front of House Team Leader who can lead, motivate and support the wider team to deliver an exceptional guest experience at Slug and Lettuce. Work alongside the management team to bring our shared vision to life, help maintain smooth operations and consistency, and foster a warm and welcoming environment where guests feel valued.
Stonegate Group is the UK’s largest operator of pubs, bars and late-night venues, including Slug & Lettuce, Be At One and Popworld. We are proud of our diverse portfolio and committed to creating an inclusive culture that embraces individuality in all its forms, including neurodiversity. By fostering an environment where everyone feels welcome, valued and supported, we reflect the communities we serve and empower our people to thrive. Be Together. Get Together. Out Together. That’s our mantra!
We are S&L, where the lushest of eats meet all-time cocktail sensations. We are about a good time and a long time, because we know the best moments are the ones to remember. We serve energy and togetherness, and our squad is what makes it possible. We are after the inclusive, confident, fabulous fun lovers who can help make Slug & Lettuce the place to be.
The Slug & Lettuce is located in Bristol City Centre. This venue is suitable for a variety of occasions and offers morning coffee, breakfast, lunch or dinner, plus our famous Bottomless Brunch offering. We boast a lively and friendly atmosphere with modern and stylish dining areas and birdcage booths. It is a great venue for a party or get together.
Responsibilities
- Lead the Front of House team to deliver an outstanding guest experience, ensuring high service standards and smooth daily operations.
- Motivate, develop and manage team members, providing coaching and feedback to maintain performance and engagement.
- Collaborate with the management team to execute the venue’s vision and standards consistently.
- Foster a warm, welcoming and inclusive environment where guests feel valued and respected.
- Support event and peak-time service planning, including reservations, seating, and flow management.
Qualifications & Requirements
- 18 years or older due to the sale of alcohol.
- Willingness to comply with the Equality Act 2010 and request reasonable adjustments during recruitment if needed.
- Strong leadership and communication skills with a customer-focused mindset.
- Ability to work flexible hours, including evenings, weekends and holidays as required by the venue.
Benefits & Perks
- Reward Card via the MiXR App – 25% off food and drink for you and all your friends across our Managed Pubs
- Stonegate Xtra Rewards – online benefits portal with discounts across high street retailers
- VIP entry to our pubs and bars
- Stonegate Hotel Discounts and assigned corporate rates
- Discounted health insurance options and dental plans
- Salary access through Stream – early access to earned wages
- Award-winning development programmes
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