Control Room Relief Officer

Responsibilities

• Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt/efficient manner.
• Report writing/completing incident forms.
• Rostering/scheduling, regularly communicating with site leaders and making required changes and updates.
• Ensure any health & safety or HR issues are escalated accordingly.
• Problem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries.
• Comply with Mobile Patrol unlocks/locks and patrol schedules.
• Respond to intruder alarms as appropriate; inspect for signs of break-in and liaise with police and emergency services.
• Man Commercial Protection control.
• Be passionate about delivering excellent customer service.
• Have experience of a workforce management system.
• Have a genuine desire to help push the business forward, looking at ways to continuously improve processes.
• Have excellent communication skills.
• Be able to work within a team as well as on their own and unsupervised.
• Possess excellent communication and IT systems skills.
• Can work under pressure whilst maintaining a positive attitude.
• Have good time management skills.
• Be able to work shift patterns and provide flexibility, where required.

Qualifications and experience

• Experience in the security industry would be advantageous but not essential.
• Call centre / Helpdesk experience advantageous.
• Experience using a time and attendance or workforce management system.
• Knowledge of MS Office, Excel and Outlook advantageous but not essential.
• Experience of working on the telephones essential.
• Experience of working with Timegate or similar roster management/time management software is preferred however not essential.
• SIA DS and CCTV Licence are essential.
• Competent computer skills with a good knowledge of computer systems.
• Excellent communication skills.
• Ability to create comprehensive incident reports.
• Ability to work independently and as part of a team.
• A 5-year checkable work/education history is required.
• Happy to help others attitude.
• Valid Full UK Driving Manual Driving Licence.
• Full uniform supplied.
• Access to in-house training.
• CCTV and First Aid.
• Free International Professional Security Association (IPSA) membership.
• Perks at Work.
• High Street Discount Scheme.
• Access to 24-hour counselling helpline through IPSA.
• Access to 24-hour legal helpline through IPSA.
• Double pay on Bank Holidays.
• Full training provided.
• Free parking.
• Overtime available on request.

#J-18808-Ljbffr…