Helpline Advisor x6 – London

Overview

Join Our Team as a Helpline Advisor x6 – London (Contract: 3 Months).

Are you passionate about making a difference in people’s lives? Do you have excellent communication skills and a desire to support individuals experiencing gambling-related harm? We are seeking Helpline Advisors in London to provide vital advice, information, and emotional support through various channels. This contract role offers an exciting opportunity to work within a reputable organisation dedicated to helping those affected by gambling harms.

Responsibilities

• Deliver confidential, empathetic, and professional support to callers via telephone, live chat, social media, and email.
• Guide individuals towards recovery and signpost them to appropriate external and internal support services.
• Work as part of the Remote Services team, offering accessible, non-judgmental support across multiple digital platforms.
• Conduct risk assessments, deliver brief interventions, and respond to callers in crisis with care and sensitivity.
• Moderate forums and chatrooms, providing peer support and creating a safe environment for service users.
• Adhere to safeguarding, GDPR, and confidentiality policies while maintaining high standards of practice in a fast-paced environment.
• Document interactions accurately, ensuring GDPR compliance.
• Contribute to the continuous development of the Helpline and related support services.

Candidate Requirements

• Professional qualification in Health, Social Care, Psychology, or related field (e.g., NVQ Level 3, Diploma in Mental Health Nursing).
• Demonstrable experience working with vulnerable individuals experiencing addiction or complex needs.
• Excellent verbal and written communication skills.
• Strong IT skills, including CRM systems and digital platforms.
• Ability to respond positively to feedback and thrive within a team environment.
• Non-judgmental attitude with a genuine interest in gambling addiction and recovery.
• Flexibility to work across shifts, including evenings and weekends (rotas within your team).
• Lived experience of gambling harm is welcomed and supported.

Benefits – Helpline Advisor x6

• Competitive pay rate; salary details will be discussed at interview
• £250 Training Allowance
• Dedicated Specialist Consultant throughout the contract
• Access to daily payroll runs
• Free candidate registration process
• Referral and Loyalty Bonus schemes
• Sign-up Bonus to support your onboarding
• Free compliance and safeguarding checks
• Opportunity to contribute to a meaningful cause in a highly valuable field

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