Overview
Front Desk Manager – Corporate Guest Services at a prestigious global client in Central London. £45,000 salary plus performance-based bonus. 40 hours per week, Monday–Friday with flexibility. Full-time, permanent contract.
Responsibilities
- Lead from the front and set the tone for exceptional service in a fast-paced front-of-house environment.
- Be the first point of contact for guests, clients, and employees; deliver an unforgettable welcome and ensure a seamless experience from arrival to departure.
- Work hands-on at the desk, coach the team daily, and maintain impeccable service standards.
- Build and nurture strong relationships with stakeholders at all levels.
- Identify opportunities to enhance the guest journey and operational efficiency.
- Motivate and develop the team to consistently exceed expectations.
- Uphold the prestige and reputation of the client brand at every interaction.
About You
- Proven experience in front-of-house or guest services leadership (corporate, hospitality, or luxury environment).
- Exceptional people skills with a coaching-led leadership style.
- Strong organisational skills and an eye for detail.
- Resilient, adaptable, and always looking for ways to improve service delivery.
What We Offer
- Financial rewards and benefits including exclusive discounts, life assurance, and cash rewards.
- Contributory pension scheme for future security.
- Wellbeing support: wellness programs, employee assistance programme, and digital GP services.
- Ongoing learning and development for career growth.
- Recognition through awards programs.
- One paid volunteer day per year to support a cause.
About Us
Rapport Guest Services is a multi-award-winning company delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. We are part of Compass Group UK&I and are committed to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are a Disability Confident Employer offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts recruit in a timely way, but we review all applications. Please check your inbox and junk/spam folder for our response. Due to high application volumes, we recommend applying for no more than one role at a time and choosing the role that best matches your experience.
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