Process Improvement Expert
ISS Facility Services UK are now seeking a Process Improvement Expert to lead the design and delivery of process improvement and transformation initiatives, combining strong project management capability with deep process expertise.
This role is focused on ensuring that process improvement initiatives are operationally effective, aligned with strategic business priorities, and deliver measurable value against customer and contractual requirements. The successful candidate will play a key role in driving the transformation agenda across people, processes, and technology.
You will be responsible for leading cross-functional teams to assess current-state processes, design future-state solutions, and embed sustainable change across the organisation. Managing projects end-to-end, you will ensure delivery against agreed time, cost, scope, and quality objectives while supporting continuous improvement through structured methodologies.
Key Responsibilities:
- Lead end-to-end process improvement and transformation projects from discovery through to implementation and embedding.
- Manage the full project lifecycle, ensuring delivery to agreed time, cost, scope, and quality standards.
- Analyse, redesign, and optimise business processes to improve efficiency, quality, and operational performance.
- Lead and coordinate process experts to assess current processes and design future-state solutions.
- Engage, influence, and manage senior stakeholders to drive alignment and effective decision-making.
- Implement sustainable change by embedding new ways of working across teams and systems.
- Track benefits realisation and performance using data, KPIs, and structured governance.
- Drive continuous improvement through structured methodologies and disciplined execution.
Person Specification:
- Experience in a similar role – a solid background in process improvement/transformation
- Proven process improvement and process mapping experience, including Lean and/or Six Sigma methodologies and end-to-end process redesign.
- Strong proficiency in process mapping tools such as Visio (BPMN experience beneficial)
- Lean / Six Sigma qualification (Green Belt or higher, or equivalent)
- Excellent stakeholder management, communication, and influencing skills, including engagement at senior leadership level.
- Strong analytical and data-driven problem-solving skills, with advanced Excel capability.
- Demonstrable ability to lead change, facilitate workshops, and deliver sustainable business transformation.
- Experience delivering process improvement initiatives in a complex, customer-focused environment.
The Company
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.
Join ISS and be part of something bigger.
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