Job Description
hackajob is collaborating with BNY to connect them with exceptional professionals for this role.
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We’re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our team. This role is located in Manchester.
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In this role, you’ll make an impact in the following ways:
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Collaborate with Engineering, business units, and client-facing teams to support BNY Pershing developed and third-party software applications in a dynamic environment.
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Provide application monitoring and support to internal technical and non-technical teams, Client Support, external third-party application support groups, and users of BNY Pershing hosted applications.
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Investigate and diagnose issues arising from software, business processes, usage, or recent software releases, routing unresolved problems to relevant teams.
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Proactively identify opportunities to improve monitoring, investigation, and incident resolution processes using AI tools and automation to streamline workflows and enhance response times.
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To be successful in this role, we’re seeking the following:
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Technical skills:
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Excellent SQL scripting skills
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Knowledge of any scripting language such as PowerShell or VBScript
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Experience of using monitoring tools such as AppD, Splunk, Grafana, Cloudprober, Moogsoft
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Knowledge of any scripting language such as PowerShell or VBScript
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Experience of using Azure and Snowflake technology
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Knowledge of multi-tier application architecture
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Experience of web technologies and internet based applications
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Experience of working with Production and Non-production environments
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Experience of application recovery of priority incidents with limited support
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Understanding of Message Queuing (i.e. IBM WebSphere MQ or Microsoft MQ etc.)
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Knowledge of any issue/problem tracking system such as ServiceNow
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Common AI tools (e.g., Microsoft Copilot, ChatGPT, GitHub Copilot) to support troubleshooting, documentation and automation
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AI Automation
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Agentic AI
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Prompt Engineering
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Soft Skills:
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Excellent verbal and written communication skills
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Has the right attitude towards the role and is willing to support all products and react to live problems with the utmost priority.
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Demonstrates the ability to work with cross-continental, cross-culture support teams with a proven ability to liaise and coordinate between disparate and multi-disciplined teams.
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High level of professionalism when communicating with external clients and internal users to resolve problems.
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Take ownership of problems and strive to bring the problem to closure whilst managing expectations.
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Results oriented, leading by example with excellent analytical and problem-solving skills.
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Maintain an attitude of continual service improvement to help suggest improvements and drive change.
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At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
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Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
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