Job Description
hackajob is collaborating with System C to connect them with exceptional professionals for this role.
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Description
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Join a team delivering technology that genuinely improves lives.
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We are looking for an Associate Application Support Analyst to join our Application Support team, helping local authorities maximise the value of our market-leading education and social care software. This is an excellent opportunity to start your career in technology, supported by a structured training programme and a collaborative team environment.
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What you will be doing
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- Providing 2nd line support for customer incidents using Jira
- Investigating and resolving technical issues using logs, SQL, and diagnostic tools
- Working closely with Product, Development, and third-party partners
- Replicating issues to identify bugs and support long-term fixes
- Communicating with customers clearly and regularly
- Taking ownership of assigned customers and ensuring issues are resolved within agreed SLAs
- Supporting both hosted and on-premise systems
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What we are looking for
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We are looking for someone who is curious, collaborative, and motivated to learn.
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You will bring:
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- Strong communication and customer service skills
- A basic understanding of IT systems or software
- An interest in SQL or programming
- A proactive mindset and willingness to take ownership
- The ability to work both independently and as part of a team
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Experience with Jira, server environments, or remote support tools is helpful but not essential.
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Why join us
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We are on a mission to deliver technology that connects and transforms health and care outcomes. You will be part of a supportive team where learning, development, and collaboration are at the heart of everything we do. You will benefit from:
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- A structured training programme with mentoring and clear progression
- Opportunities to develop technical and customer-facing skills
- A friendly environment where you can be yourself and grow
- Flexible benefits to suit your needs
- Recognition for the impact you make
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This role is ideal for someone who enjoys problem-solving, learning new technologies, and making a meaningful impact.
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Apply today
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If you are ready to start your career in application support and want to be part of a team that values ownership, collaboration, and continuous improvement, apply today.
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