Job Description
Senior Medical Secretary (Private Services)
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Location: Birmingham
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Contract Type: Permanent
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Salary: £30,000 – £35,000
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Start Date: ASAP
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About the Role
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Our client is seeking an experienced Senior Medical Secretary to lead and coordinate the administrative function across its growing private healthcare services.
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This is an exciting opportunity for a highly organised and proactive individual to manage a team of Patient Pathway Coordinators, ensuring the smooth delivery of patient booking, pathway management, and administrative processes for both self-pay and insured patients. The successful candidate will play a key role in driving service excellence, supporting operational performance, and enhancing the patient experience.
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Key Responsibilities
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Lead, supervise, and support a team of Patient Pathway Coordinators
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Manage administrative workloads and ensure appropriate service cover
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Monitor referrals, inboxes, clinic activity, and booking performance
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Build and manage clinic rotas across private services
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Act as the first point of contact for B2B partners and external agencies
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Coordinate patient journeys from referral through to treatment and follow-up
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Support patient bookings, payments, investigations, results, and correspondence
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Monitor key systems including Semble, IRIS, and Apollo Radiology
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Handle patient queries, concerns, and complaints professionally and efficiently
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Lead staff induction, training, appraisals, and performance management
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Work collaboratively with clinical, operational, IT, finance, and support teams
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What We’re Looking For
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Essential
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Previous experience in a senior medical secretary, healthcare administration, or team leader role
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Strong understanding of private healthcare administrative processes
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Experience managing patient pathways and clinic bookings
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Excellent organisational and workload management skills
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Strong communication skills with the ability to engage confidently with patients, clinicians, and external stakeholders
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Experience using Microsoft Office applications
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Knowledge of healthcare confidentiality and data protection requirements
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Ability to work independently and make decisions in a fast-paced environment
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Desirable
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Experience supervising or line managing administrative teams
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Experience using Semble, IRIS, Apollo Radiology, or similar healthcare systems
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NVQ Level 3 in Business Administration, Team Leadership, Customer Care, or equivalent
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Previous experience within private healthcare services
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If you are an experienced Medical Secretary or Healthcare Administrator looking to take the next step into a leadership role, we would welcome a confidential discussion.
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