Patient Care Advisor

Job Description

Patient Care Advisor

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Location: GP Practice / Primary Care Setting

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Contract Type: Full-Time

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Salary: £13.68 an hour

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Start Date: As soon as possible

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About the Role

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We are recruiting a Patient Care Advisor to join a busy and supportive primary care team.

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This is a key front-facing role, acting as the first point of contact for patients and ensuring they receive a professional, efficient, and compassionate service. You will play an essential part in supporting both clinical and administrative functions within the practice.

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Key Responsibilities

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Reception & Front Desk

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  Welcome patients and visitors in a professional and approachable manner

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  Manage appointment bookings, repeat prescriptions, and home visit requests

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  Direct patients to the appropriate healthcare professional or service

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Administrative Support

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  Handle incoming and outgoing communications

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  Process scanning, filing, and data entry tasks

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  Manage online requests via SystmConnect and clinical systems such as SystmOne

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Communication

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  Provide clear, effective communication with patients, carers, and clinical staff

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  Maintain confidentiality and handle sensitive information appropriately

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Operational Duties

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  Support opening and closing of the premises

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  Ensure adherence to security protocols

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  Maintain tidy and organised clinical and reception areas

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You will also participate in a rota covering reception, switchboard, and administrative duties, with flexibility to support evenings and occasional weekend sessions where required.

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What We’re Looking For

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  Strong communication and interpersonal skills

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  Confident IT skills, including use of clinical systems

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  Ability to remain calm and organised in a fast-paced environment

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  A proactive and flexible approach to team working

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  Commitment to confidentiality, equality, and professional standards

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Desirable

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  Experience working in an NHS or primary care setting

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  Knowledge of SystmOne or similar clinical systems

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  NVQ Level 2/3 in Customer Service or Business Administration

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  Understanding of NHS processes and medical terminology

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