Title: Supply Chain & Operations Manager
Company: Stealth DTC Supplement Brand (multi 8-figure run rate)
Salary: Competitive based on experience
Location: Remote
Structure: Full Time Hire
We are a fast-growing DTC supplement brand doing multiple 7 figures a month and on pace for $50M in revenue this year. We believe health should be something you genuinely look forward to every day, powered by the purest and most effective ingredients your body can actually absorb. Our vision is to be in every major retailer across the US alongside the biggest names in the category. We move with speed, a team full of A players, and we are building something generational.
The Opportunity
We are looking for a Supply Chain and Operations Manager to own end-to-end fulfillment execution and quality control across our manufacturing coordination, inventory management, and 3PL operations. You will serve as the operational backbone between our manufacturers, fulfillment partners, customer success team, and leadership, ensuring accuracy, speed, and consistency as we continue to scale.
Your Mission: Every stock-out, delayed shipment, or fulfillment error is a brand problem. Your job is to make sure none of them happen.
What You’ll Do
Supply Chain & Inventory Management
- Own inventory forecasting across all SKUs and make sure we never run out of stock
- Monitor inventory levels daily and surface risks before they become problems
- Work directly with manufacturing partners to ensure products meet our quality, compliance, and specification standards
- Track production schedules, purchase orders, and inbound shipments end to end
- Drive continuous improvement with manufacturing partners to lift quality, consistency, and throughput
- Partner with customer success on replacements, exceptions, and post-delivery resolution
3PL Management & SOP Ownership
- Primary owner of 3PL performance across fulfillment, returns, and outbound shipping
- Develop, document, and enforce detailed SOPs covering all logistics workflows including returns and exception handling
- Train and onboard fulfillment partners to our standards, create training materials and playbooks
- Hold partners accountable to SLAs and quality benchmarks without exception
Quality Control & Assurance
- Design and execute inbound and outbound QC protocols across manufacturing and fulfillment
- Identify defects, inconsistencies, or process breakdowns quickly and decisively
- Lead root cause analysis and implement preventative, long-term solutions
- Protect brand trust by ensuring only top-quality product reaches our customers
Process Improvement
- Continuously identify operational bottlenecks across the supply chain and logistics workflows
- Apply Lean principles to improve forecasting accuracy, inventory integrity, and fulfillment speed
- Build and maintain dashboards covering order accuracy, turnaround times, returns, and defect rates
- Use data to surface risks early, drive prioritization, and inform leadership decisions
AI Enablement
- Embed AI tools into forecasting, inventory management, reporting, and decision-making workflows
- Test and scale automation and AI-driven operational improvements across logistics
- Identify where AI can replace manual processes and reduce operational overhead
Cross-Functional Leadership & Communication
- Operational liaison between on-site teams, overseas partners, and leadership
- Provide weekly reporting on inventory health, fulfillment accuracy, 3PL performance, and open issues
- Collaborate across customer success, supply chain, and leadership to keep operations aligned with growth
- Communicate proactively across time zones with no surprises
What We’re Looking For
Non-Negotiable
- End-to-end ownership credentials. You have personally owned inventory forecasting, supplier coordination, and fulfillment operations at meaningful scale. If you cannot make that case specifically, this is not your role.
- Manufacturing plus 3PL plus customer-facing experience. You have managed the full logistics cycle across all three at once, not just one.
- SOP discipline. Hands-on experience building, training, and enforcing SOPs with 3PL partners across inventory, shipping, and returns.
- Data-driven. You drive performance and accountability with operational data and reporting, not gut feel.
- AI-native. Familiarity with AI or automation tools applied to logistics, inventory, or operations workflows.
- Builder mindset. Comfortable with ambiguity, fast decision-making, and shaping the playbook rather than inheriting one.
- Strong written English for SOPs, reporting, and stakeholder communication across global teams.
Nice to Have
- Lean Six Sigma certification or equivalent process improvement training
- Experience scaling operations in high-growth DTC, consumer health, or supplement environments
- Prior experience with multi-SKU inventory management on a subscription model
You Must Be AI-Native
Active, fluent daily AI tool usage is mandatory, not optional. We expect you to be embedding AI into every operational workflow you touch from day one.
Why Join Us
- High impact work. Your decisions directly protect revenue, customer experience, and the brand we are building toward 9 figures.
- Work with the best. You will be embedded in a team of A players moving fast with high standards across every function.
- Full ownership. We trust our operators to run their lane. You will have the autonomy to build, manage, and improve your systems without being micromanaged.
- Growth trajectory. For high performers there are clear opportunities to take on expanded scope and step into a leadership role as we scale.
- Performance-based upside. We reward people who deliver. When operations runs clean and the business scales, you share in that success.
- We are building something that matters. Our goal is to become one of the largest supplement brands in the US and operations is the backbone that makes it possible.
Compensation & Perks
We offer a competitive compensation package based on experience, paired with a package built to support your growth and well-being.
- Competitive base plus performance bonuses tied to results
- Fully remote, work from anywhere
- High autonomy, you own your systems and your outcomes
- Real growth opportunity, we invest in your development as we scale
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