QA Analyst
Department: Quality & MI
Reports To: Quality & MI Manager
Duration: 6 months initially, with potential for extension
Pay Rate: £250 – £300 per day (Ltd Co.) depending on experience
IR35 Status: TBC
Hours: Monday – Friday, 08:30 – 17:00 (37.5 hours per week with 1 hour lunch break)
Location: Tongwell, Milton Keynes – Hybrid working (3 days in the office, 2 days working from home)
Start Date: ASAP
Your New Role:
We are looking for an experienced QA Analyst to join a high-profile Commissions Project within a leading automotive finance environment.
This is an excellent opportunity for a quality assurance professional with experience in automotive finance, customer outcomes, and regulatory compliance to play a key role in developing and implementing quality assurance frameworks across multiple commission-related projects.
Working closely with stakeholders and the wider programme team, you will help ensure reviews are completed consistently, fairly, and in line with regulatory and business requirements, while driving continuous improvements that enhance the customer experience.
Please note: This is not an IT Testing role. We are specifically seeking candidates with Quality Assurance experience within automotive finance or a regulated financial services environment.
You’ll Also:
- Design and implement QA frameworks, including scope, objectives, review criteria, pass/fail measures, and reporting structures aligned to existing QA methodologies.
- Quickly learn and understand new processes, customer journeys, and systems to support project delivery.
- Conduct daily “check the checker” quality reviews across three separate commission-related workstreams.
- Provide clear, constructive, and actionable feedback following completed reviews.
- Work closely with stakeholders to provide recommendations and support continuous improvement initiatives.
- Identify emerging risks, trends, and customer outcome concerns through ongoing review activity.
- Ensure quality assessments are completed fairly, consistently, objectively, and in line with regulatory requirements.
- Monitor review outcomes and recommend enhancements to frameworks and processes to improve customer experience and operational effectiveness.
- Support project delivery by working to agreed deadlines and maintaining high-quality standards throughout.
What You’ll Need to Succeed:
- Previous Quality Assurance experience, ideally within the automotive finance sector.
- Strong understanding of Consumer Duty, Vulnerable Customer requirements, and FCA principles.
- Knowledge of delivering and assessing good customer outcomes within a quality assurance framework.
- Experience designing or implementing QA frameworks, review methodologies, or quality monitoring processes.
- Excellent analytical skills with exceptional attention to detail.
- Strong written and verbal communication skills, with the ability to simplify complex information for different audiences.
- Ability to provide balanced, objective, and constructive feedback within established quality guidelines.
- Strong organisational and time management skills with the ability to manage multiple priorities.
- A proactive and positive approach, with the confidence to identify challenges and recommend solutions.
- Ability to work independently while collaborating effectively with stakeholders and programme teams.
- Experience working within regulated environments and delivering against strict project deadlines.
What You’ll Receive in Return:
- Opportunity: Join a leading automotive finance organisation and contribute to a high-profile commissions project.
- Hybrid Working: Enjoy a flexible working arrangement with a combination of office and home working.
- Impact: Play a key role in shaping QA frameworks and driving quality outcomes across multiple projects.
- Professional Development: Gain exposure to complex regulatory and customer outcome-focused workstreams.
- Collaborative Environment: Work closely with experienced stakeholders, programme teams, and quality professionals.
- Potential Extension: Initial 6-month contract with potential for further opportunities based on project requirements.
- Modern Facilities: Access to a professional working environment with onsite amenities and free parking.
This is an excellent opportunity for a QA professional with automotive finance experience who is passionate about customer outcomes, regulatory compliance, and quality excellence, and is looking to make an immediate impact on a significant commissions programme.
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