Our client is a successful and growing university who are seeking a Regional Facilities Manager to join their intelligent client function responsible for effective estates operations across their London campus. They are looking for a senior FM professional to operationally lead and manage the day to day delivery of a wide-range of facilities management services including all aspects of outsourced soft FM/customer facing service lines such as reception, security, grounds, portering and cleaning in addition to hard services and maintenance.
Summary of Key Responsibilities
- Creating a culture of service excellence
- Management of operational performance across both their in-house teams and contracted suppliers ensuring adherence to SLA’s and KPI’s
- Departmental leadership including the mentoring and training of staff. Team of FMs reporting into this role.
- Change management and transformation
- Contract management of an external supply chain
Person Specification
The successful post holder will possess a significant background in leading the delivery of best in class facilities services across a similar large multi-site operation with a focus on delivering high levels of customer service. In addition to developed leadership ability within a comparable collegiate and collaborative environment, you will also possess strong commercial and contract management acumen.
They are seeking a high energy individual with a can do approach who excels in ‘making a difference’.
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