Assistant General Manager
Location: Central London
Salary: £55,000+
Contract: Permanent
Hours: 48 hours over 5 days
About Us
We are a multi-award-winning British restaurant group celebrating the nation’s love of fish & chips through exceptional food, warm hospitality, and a commitment to fresh, sustainably sourced ingredients. Recognised by leading hospitality guides and industry awards, our stylish Central London restaurants are renowned for their welcoming atmosphere, innovative menus, and consistently high standards of service.
The Role
We are looking for an experienced and passionate Deputy Manager to support the General Manager in the day-to-day running of the restaurant. You’ll lead Front of House operations during service, inspire and develop the team, maintain exceptional guest experiences, and ensure operational excellence across every shift. This is an excellent opportunity for someone looking to progress into a senior management position within a premium hospitality environment.
Key Responsibilities
Operations & Guest Experience
- Support the day-to-day Front of House operation, including opening and closing procedures.
- Lead by example during service, delivering warm, professional hospitality.
- Oversee floor operations, managing guest flow and team performance.
- Resolve guest feedback and complaints professionally and efficiently.
- Maintain high standards of cleanliness, presentation and service.
Team Leadership
- Supervise, motivate and coach Front of House team members.
- Assist with rota planning to ensure appropriate staffing levels.
- Deliver team briefings, shift handovers and on-the-job training.
- Support recruitment, onboarding and probation reviews.
Stock & Financial Control
- Help manage stock levels, minimise wastage and control consumables.
- Complete stock checks and maintain accurate operational records.
- Support cost control initiatives and encourage effective upselling.
Compliance
- Ensure food safety, health & safety and hygiene standards are maintained.
- Complete daily operational checklists and compliance records.
- Support opening, closing and keyholder responsibilities where required.
About You
You’ll ideally have:
- 1–2 years’ experience in a managerial role within a fast-paced hospitality environment.
- Strong knowledge of food safety and health & safety standards.
- A passion for delivering outstanding customer service.
- Excellent communication and leadership skills.
- A calm, hands-on approach with the ability to perform under pressure.
- A positive attitude and genuine passion for hospitality.
- Flexibility to work across multiple Central London locations if required.
What We Offer
- Service charge paid in full to the team.
- Employee discounts.
- Company pension scheme (subject to eligibility).
- Company events and team celebrations.
- Genuine career progression and development opportunities.
- 28 days’ paid holiday, including Bank Holidays.
- A friendly, supportive and rewarding working environment.
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