Freight Forwarder Position- JAS Road freight UK Ltd – Midlands office DE74.
We are now looking for Road Freight Operations/Customer Service person to join our small but excellent UK Road forwarding team at East Midlands Airport.
JAS Worldwide are still a family company of 8500 people around the world. The UK road freight team have around 100 trailers specialising in Scandinavia and the Baltics, but cover the whole of Europe. We are known throughout the forwarding industry for our excellent service and live by our values, “People Make the Difference”.
If you are interested in developing further in Freight Forwarding, love providing excellent service to your customers and are contemplating a change in direction, we may be the move for you.
Job Description.
You will be helping our customers with their freight movements around the UK and EU end to end.
We handle a mixture of LTL, FTL and time definite shipments across the whole of Europe and the UK.
We require excellent organisation skills, a love of great customer service and a real “can do” attitude. The business is growing and we really want someone with the drive to help us continue build new business and support our existing customers.
Typical daily tasks:
- Managing daily bookings and advising our customer on what is required to get their goods from A to B in a timely and efficient manner.
- Negotiate with subcontractors to protect our P&L against agreed rates.
- Manage spot rate requests.
- Identify new opportunities and develop alongside other JAS team members.
- Liaising with our own teams and subcontractors to ensure bookings are collected and delivered on time and communicated to our customers in a timely manner.
- Run regular KPI reports and be able to comment and consider where improvements need to be made to consistently hit 95% on time performance.
- Pro-actively manage customer and supplier expectations and follow up on enquiries.
- Input milestones for every shipment into Cargowise.
- Invoicing and taking an interest in how to improve the margin on every file.
We require:
- Excellent customer facing manner and a desire to learn.
- Ability to manage your own workload- we don’t do micromanaging!
- A great team player-
- Experience of managing B2B customers.
- A basic understanding of customs requirements for freight accompanying documents, HS codes and customs clearance processes.
- Good numeracy and literacy skills.
Nice to have:
- Knowledge of EU haulage operations.
We offer hybrid working on completion of training.
Salary is £28,000- £34,000 DOE.
Working hours are typically 9-5pm Monday to Friday.
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