Description

This role supports the day-to-day running of the Office of the Data Protection Officer (DPO), ensuring the effective management of privacy-related activities across the organisation. The position plays a key role in overseeing end-to-end processes for privacy complaints while providing ad hoc support for other compliance-related activities.Working with both internal and external stakeholders, you will be responsible for implementing and managing an end-to-end complaints process, identifying opportunities for improvement, developing reporting and dashboards, and responding to a wide range of privacy-related complaints.You will also support the wider Privacy Team in delivering other compliance-related initiatives, including, but not limited to, rights requests, incident management, and compliance assessments.

Responsibilities

Manage privacy complaints end-to-end, ensuring timely investigation, stakeholder engagement, record-keeping, reporting, dashboard creation, and professional resolution within agreed timescales. This role is responsible for ensuring that complaints are managed and responded to in a professional and timely manner. You will be required to maintain all documentation relating to complaints
Stakeholder engagement will be required to investigate complaints. This will involve working with both internal and external stakeholders to support effective resolution
Identify and implement best practices, and update training materials based on lessons learned from complaints, emerging trends, and industry best practice
Assist with core DPO activities, including compliance reviews, reporting, stakeholder communications, and the scheduling of regular privacy-related activities
Support the wider team with the Rights Requests process, ensuring compliance with statutory deadlines, monitoring performance, and engaging effectively with internal and external stakeholders
Provide privacy advice and guidance to stakeholders, supporting privacy-by-design principles, data protection assessments, compliance activities, and the timely completion of privacy-related requirements
Maintain and enhance the Office of the DPO’s digital presence and knowledge resources, including the management of online content, self-service tools, training materials, and the team inbox
Support privacy incident and third-party risk management activities, including investigations, fact-finding, reporting, mitigation actions, lessons learned, and oversight of personal data processing carried out by suppliers and partners
Produce and analyse privacy management information, including KPIs, dashboards, reports, and trend analysis, identifying opportunities for process improvement and enhancing the effectiveness of the privacy function

Qualifications

Knowledge of data protection legislation, including UK GDPR, PECR, the Data (Use and Access) Act (DUAA), and related privacy regulations
Experience of working in a fast-paced environment, managing competing priorities, ad hoc requests, and fixed deadlines
Strong stakeholder management skills, with the ability to build and maintain positive relationships across a range of internal and external stakeholders
Proven ability to work collaboratively as part of a team while managing responsibilities independently

Ideally, you’ll also have

Experience in customer service, complaints handling, or case management environments
A degree-level qualification, apprenticeship, or equivalent relevant work experience
Professional privacy qualifications, such as CIPP/E, CIPM, or equivalent certifications
Experience of using Microsoft 365 applications, including SharePoint, Excel, and Microsoft Purview eDiscovery, as well as Adobe Acrobat Pro
Experience of web content management and/or webpage design
Experience in service design, implementation, monitoring, and continuous improvement

#LI-Hybrid

…

Posted: July 12th, 2026