Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative and agentic AI. As a Systems Engineer (Modern Workplace), you will specialise in Microsoft 365 and endpoint management services. You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. Provide third-line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive and Entra ID. Administer and support Microsoft Intune and endpoint management solutions, including device compliance, configuration profiles, and application deployment. Resolve incidents, fulfil service requests, and implement standard changes in line with defined runbooks and ITIL practices. Contribute to patching, policy enforcement, and configuration management across Modern Workplace services. Use ServiceNow effectively to manage work, maintain accurate records, and ensure Configuration Items are correctly updated within the CMDB. Participate fully in shift handovers, maintaining clear and structured communication of risks, actions, and service status. Support and adopt automation practices using PowerShell, Power Platform, or other tooling to reduce manual effort and improve consistency. Collaborate with engineers across infrastructure, network, and security domains to resolve cross-platform issues. Strong working knowledge of Microsoft 365 administration in an operational environment. Experience supporting Intune / Endpoint Manager and Windows device management. Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Experience using ITSM tooling such as ServiceNow. Willingness to work a 24×7 shift pattern including nights, weekends, and public holidays. Eligibility for UK Government Security Check (SC) clearance. Experience supporting Microsoft Teams telephony and collaboration services. Microsoft 365 Certified: Microsoft 365 Certified: Microsoft Certified: n Please note, applicants must have the legal right to work in the UK at the time of application.26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year n~ Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave n~ Robust sick pay of up to 13 weeks full pay + 13 weeks half pay n~24/7 Employee Assistance Programme for confidential support n~ Private medical insurance for everyone, no medical-history exclusions
Financial benefits that have your backPerformance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures n SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library n Access to external training and apprenticeshipsPennies from Heaven donate the pennies from your pay check to help make a difference without lifting a fingerPlus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:ULEV car scheme with 1,000+ models n Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life CoverAt OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.OneAdvanced is one of the UK’s largest business software and services companies. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback….