Head of Customer Success & Growth (Equity)

Jack & Jill is seeking a Head of Customer Success to lead the UK’s leading digital pharmacy network post-sales function, unifying CS, Account Management and Onboarding into one high-performance unit. Reporting to the CEO, you will build health scoring and segmentation infrastructure while managing strategic partnerships to drive retention and expansion revenue.

This is a hands-on leadership role with direct accountability for a six-person team and a market-expanding CS playbook as the company

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