Pre-Construction Administrator
Stage 1 Administrative Support
Pre-Construction Team
Location: Office Based
Employment Type: Full Time
An exciting opportunity has arisen to join a growing and forward thinking business operating within the retrofit and renewable energy sector. This role sits within the Pre-Construction team and plays a vital part in the successful mobilisation and delivery of projects that help improve homes, energy efficiency and sustainability across the UK.
This is a highly visible and customer focused position, ideal for an organised, proactive and confident individual who enjoys communicating with people, managing multiple priorities and being at the centre of a busy operational team. You will play a key role in ensuring projects progress smoothly from the earliest stages, working closely with residents, clients, surveyors and internal teams.
The successful candidate will join a supportive environment where training and development are encouraged, offering an excellent opportunity to build a long-term career within a rapidly growing industry.
The Role
As Stage 1 Administrative Support, you will be responsible for coordinating survey appointments, maintaining project information, supporting operational teams and ensuring excellent communication with residents and clients throughout the pre-construction process.
Key Responsibilities:
Making outbound telephone calls to residents and clients to arrange and confirm survey appointments
Liaising directly with Client Liaison Officer teams to provide booking updates and maintain effective communication
Answering incoming calls and directing enquiries to the appropriate departments
Scheduling surveyor appointments using the BigChange job management system
Maintaining and updating project trackers daily to ensure records remain accurate and up to date
Supporting the wider Pre-Construction team with administrative duties as required
Managing failed contact attempts, including no answers, incorrect contact details and access refusals, while arranging alternative appointments where necessary
Recording cancellations and rescheduling surveys at short notice to minimise disruption to project programmes
Monitoring and chasing outstanding survey appointments to help achieve programme targets and key performance indicators
Coordinating surveyor availability and capacity before appointments are scheduled
Sending confirmation communications to residents ahead of scheduled survey visits
Supporting the onboarding process for new site operatives and subcontractors, including chasing competency documents, insurance certificates and identification
Assisting with client reporting and internal management reporting requirements
Ensuring all resident and client information is handled confidentially and in full compliance with GDPR requirements
Skills and Experience Required
Excellent written and verbal communication skills with a confident and professional telephone manner
Strong IT skills with experience using Microsoft Office and similar software packages
Excellent organisational skills with the ability to manage and prioritise a varied workload
A positive and collaborative approach with the ability to work effectively as part of a team
Previous experience in an administrative or customer-facing role is desirable
Experience within the Retrofit, ECO or Renewables sectors would be advantageous but is not essential, as full training will be provided
This is a great opportunity to join a growing business operating in one of the UK’s fastest expanding sectors. Its a varied and rewarding role where you will play an important part in the successful delivery of projects in a supportive and collaborative team environment.
Full training and ongoing development opportunities available, along with the chance to develop valuable experience within the retrofit and renewable energy industry and build a long term career with a successful and expanding organisation.
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