Support Engineer (Contract, Temporary)

hackajob is collaborating with Admiral Group Plc to connect them with exceptional professionals for this role.n As a Microsoft 365 Engineer, you will have expertise in Microsoft 365 support and administration, have an aptitude for service improvement, identifying issues and supporting projects relying on the technologies you support. n Our core technology stack includes Microsoft 365, Exchange Online, Microsoft Teams, SharePoint, OneDrive, Viva, Copilot and Fabric.This team manages services for the entirety of the workforce, promoting the tools we manage and providing support across the business. The team support our services on a 24/7 basis so there could be an on-call requirement as part of the role.Managing and administering Microsoft 365 systems and services in collaboration with supporting teams. Identification and resolution of performance anomalies, system defects and stability issues. Provide peer support and knowledge transfer to colleagues within other teams and functions in IT. Validate projects during transition to BAU, ensuring appropriate management and support is in place. Work with the change management team on proposed changes, assessing risk and impact to services. Liaising with other departments within the business to ensure IT needs are met to their expectation. A minimum of 3 years’ experience within an IT support or managed services function. Experience with M365 administration and troubleshooting – Teams, SharePoint, Copilot, OneDrive, Fabric and Viva. Strong understanding of SharePoint site configuration and site permission management. Experience in managing Teams and its various functions, including Channels, groups, apps, policies and webinars. Knowledge of Hybrid environment configurations and syncing (AD and Exchange)n Active Directory administration including groups, DNS and Group Policy. Using GenAI and Automation to reduce admin waste. Understand of virtual desktop environments. Exposure to monitoring and alerting systems. Experience with ITSM systems and ITIL principles. IT certifications are highly desirable, examples: Microsoft 365 Certified Associate, MCSA, MCSE, etc. n This is a hybrid role, with an expectation to attend the Ty Admiral Cardiff office once per month for local employees, and once per quarter for colleagues over 50 miles from our office.It’s a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. n Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.In fact, we’ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! n Our fantastic benefits make sure our colleagues have a great work-life balance; n Disability Confident Leadern As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.n If you need any adjustments or support with your application or during the recruitment process, just let us know. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process….