Overview
Torbay and South Devon NHS Foundation Trust is seeking a Senior Healthcare Support Worker for the Outpatient’s Department. The department provides support for various clinics, including diagnostic tests, blood sampling, simple procedures and consultations, and related paperwork. The team includes 1 Band 7 Senior Sister, 1 Band 5 Registered Nurse and 3 full-time Band 3 Senior HCAs (including this role). The team works flexibly with a varied shift pattern to support clinics and the roll-out of the new Patient Record System, EPIC.
The closing date is 22 July 2026
Our people are caring, committed, inclusive and focused on quality. We focus on solutions and people’s strengths and encourage outside-the-box thinking and embrace innovation and change wherever it can drive improvement. If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to our Torbay and South Devon Team. #CareToJoinUsTSD
Main duties of the job
- Working clinically to ensure the safety and quality of the care given to designated patients, under the indirect supervision of a registered nurse/practitioner
- Undertaking clinical tasks competently and efficiently, including:
- Cannulation and Venepuncture
- Conducting ECGs
- Preparation of equipment for various clinics
- Decontamination of equipment within specific guidelines following procedures
- Provide support to patients as a chaperone during personal and invasive procedures
- Competently taking and interpreting vital signs on adults
- Able to make appropriate referrals to Adult and Child Safeguarding teams
- Supporting and working with colleagues during the shift
- Liaising with the wider MDT to maintain safety
- Helping to facilitate the development of the service as part of the wider team
- Participating in discussions and projects that will benefit the team, the patients and the ward as a whole
- Working under guidance and in conjunction with the senior nursing team and the Matron
- Following the Trust’s Policies and Protocols to ensure the safety of the department
About us
Why Work With Us
Listed are a few of the additional benefits that are available to you as an employee:
- Childcare at our day nursery
- Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
- Staff Discounts
- Career development and training opportunities
- Employee Support – Staff have access to a 24-hour helpline
Please note: Priority will be given to applicants with recognised “Priority” or “At Risk” status, including NHS staff identified across Devon.
Job responsibilities
Communication and working relationships
Developing and supporting yourself and others
Employing professional behaviour and communicating effectively and efficiently in a pressurised working environment
Working with and supporting the wider MDT
Analytical and judgement
Participating in developing a career plan
Participate in reflection as part of imbedded practice
Work alongside senior staff to help develop yourself
Participate in staff meetings and think creatively and innovatively regarding the department
Planning and organisation
Managing the patients on the within the Department
Keeping up to date with Organisational developments
Managing own workload assigned, whilst being flexible to changing requirements
Physical skills
Ensure mandatory training is up to date
Competent in basic computer and IT skills
To be able to work at a high pace throughout the shift
To be able to stand for extended periods of time
To be able to work for long periods of time in full PPE
To be able to manage the demands of moving and manual handling
Policy and service development
Follow trust protocols and maintain standards
Be actively involved in developing policies and processes for the dept when required
Finance, equipment and other resources
Competent use of equipment and supporting others, where required
Have an awareness of utilising stock and resources effectively
Ensuring resources and equipment are used appropriately and effectively, minimising wastage
People management and training
Previously known as Responsibility for supervision, leadership and management
Supporting any new staff
Responsible for ensuring their own compliance with competencies and training, ensuring that any updates are completed in a timely manner
Information technology and administrative duties
Follow TSDHCFT Policies and use correct agreed documentations
Stay up to date with the Trusts Innovative IT systems
Ensure mandatory training is up to date
Freedom to act
Adhere to Trust protocols and procedures
Adhere to Job description and Contract
Person Specification
Qualifications and Training
- NVQ Level 3 or equivalent
- Recent experience as an HCA in a hospital setting
- Care Certificate
- Evidence of continued study
Knowledge and experience
- Confidence in own ability to manage your own workload
- Be able to evaluate care delivered and plan ahead
- Be able to identify a sick or deteriorating patient
- Have an understanding of how to undertake and monitor vital signs, escalating to nursing staff where indicated
- Understand principles of safeguarding and to be able to make appropriate referrals
Specific Skills
- Ability to work under pressure and flexibly
- Be competent in recording and understanding vital signs
- Be competent in performing ECGs
- Be able to undertake venepuncture and cannulation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Torbay and South Devon NHS Foundation Trust
£25,760 to £27,476 a year per annum pro rata
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