Pharmacy Patient Care Assistant

Location: Willows Veterinary Centre & Referral Service

Job Type: Full Time | Permanent

Hours: 38 hours per week

Salary: £26707.20 FTE pro-rated to £25,371.84 per annum

Overview

Are you organised, customer-focused and passionate about delivering exceptional care? We’re looking for a Pharmacy Assistant to join our dedicated Clinical Support Services team at Willows Veterinary Centre. This is an exciting opportunity to support our veterinary teams by ensuring the accurate preparation and dispensing of medications, maintaining pharmacy stock and providing excellent service to both clients and colleagues.

What You’ll Be Doing

• Preparing and dispensing prescriptions accurately and efficiently in line with Standard Operating Procedures.
• Assisting clients with prescription queries, repeat medication requests and over-the-counter products.
• Creating, processing and managing pharmaceutical and hospital supply orders.
• Receiving, checking and organising stock deliveries.
• Monitoring stock levels, supporting regular stock takes and minimising waste.
• Processing returns, delivery discrepancies and supplier follow-up items.
• Sourcing suitable alternatives when products are unavailable or discontinued.
• Maintaining a clean, organised and compliant pharmacy environment.
• Supporting colleagues across the practice and providing cover during annual leave or sickness when required.
• Following all Health & Safety, infection control and practice policies.

We’re looking for someone who

• Has excellent attention to detail and enjoys working accurately in a fast-paced environment.
• Delivers outstanding customer service with a friendly, professional approach.
• Has strong organisational and communication skills.
• Works well as part of a team and can manage their workload effectively.
• Is confident using computer systems and handling administrative tasks.
• Has experience in a pharmacy, veterinary or healthcare environment (desirable but not essential).

What We Offer

• A supportive and collaborative working environment.
• Ongoing training and development opportunities.
• Support to achieve your SQP qualification.
• Opportunities for continued professional development.
• A role where your work makes a genuine difference to the care of pets and their owners.

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Reimbursement of Pet Insurance fees
• Life Assurance
• Group Pension scheme
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme

Wellness Program

• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

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