Band 3 Medical Secretary – Cardiology
Closing date: 20 July 2026
An exciting opportunity has become available for a part-time post (20 hours/week) in the Cardiology Department at Queen Elizabeth Hospital UHB. This is for an individual who relishes a challenge and is keen to use their own initiative. The applicant must be able to work under pressure and have excellent problem‑solving and time‑management skills to meet competing priorities.
The successful post holder should have a proactive and friendly attitude and be able to meet the main duties of the role as identified in the job description. You will be required to work to a high standard of accuracy and be able to demonstrate initiative in planning your own workload in a way that supports the consultant and wider team. You must possess excellent organisational skills and be experienced in dealing with confidential information.
You will need to be resilient, flexible to changing daily priorities and remain calm under pressure. In return you will receive an excellent support network, training opportunities and a real chance to excel within a highly motivated team.
The successful candidate will have a good standard of English and be proficient in MS Office as well as other software applications.
Informal enquiries and/or visits: Alisha Fernandes, Cardiology Office Manager, 0121 371 7624 or email alisha.fernandes@uhb.nhs.uk.
Main duties of the job
- Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate.
- Provide a point of contact for patients/relatives/carers, GPs and other health care.
- Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour.
- Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.
- Maintain the consultant’s diaries as required.
- Ensure that clinic letters and discharge summaries are sent out in accordance with the locally agreed time limits.
- Work collaboratively as part of an integrated team.
- Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.
- Accurately input data using a variety of Trust IT systems in a timely way. Strictly adhere to Caldicott and the Data Protection Act.
- Provide reciprocal cover for secretarial team during annual leave and sickness absence.
Qualifications
- Good general education (e.g. GCSE English and Maths A‑C, GCSE Level 9‑4)
- Business Administration NVQ level 3 or equivalent experience in a clerical environment
Experience
- Experience of dealing with the public/customer service experience
- Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- Experience of using IT systems
- Experience of working in a busy environment
- Experience of working in healthcare
Additional Criteria
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Demonstrate an understanding of equality and diversity
- Mature, open and flexible approach to work
- Demonstrates care and compassion
- Good interpersonal and communication skills
- Good organisational skills
- Team player
- Demonstrates reliability, motivation and commitment
- Ability to travel to multiple sites
- Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
#J-18808-Ljbffr…